Switchboard MD
Claimed
MDAware: Contact Center
Switchboard MD Call Center is a healthcare-focused call center solution that integrates advanced AI-driven features like live transcription, call summarization, sentiment analysis, and real-time message routing to streamline both clinical and non-clinical communications.
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
Switchboard MD Call Center is a healthcare-focused call center solution that integrates advanced AI-driven features like live transcription, call summarization, sentiment analysis, and real-time message routing to streamline both clinical and non-clinical communications. This allows call center agents to focus more on patient interactions while reducing manual tasks.
Customers Served
Categories
Company Info
HQ Location
Atlanta, Georgia
Founded
2022
Headcount
11-50
Total Funding
$2.2M
Latest Round
Seed
Latest Round
05/01/2024
Company Socials
Vendor’s Notes
Use Cases
Health systems and clinics use MDAware: Contact Center to dramatically expand their teams' capacity and reduce cognitive load on agents. Automating key repetitive workflows enhances agent efficiency and patient experience, enabling faster scheduling and improved operational efficiency at a lower cost.
Core Differentiators
MDAware: Contact Center uses physician-trained AI to deliver intelligent IVR scheduling prompts, live transcription, summarization, EMR record matching, call classification with sentiment analysis, and real-time message routing—empowering agents to focus more on the patient conversation.
Customers
1
Verified customers
0.3
Median usage (years)
Type
0
1
Hospitals / Health System (1)
Specialty
0
1
Orthopedics (1)
Showcased Customers
See all (1)Integrations
See all (5)Integration to access patient portal messages and route inbound communications to the most relevant inbox
Integration to access patient records
Integration to access patient portal messages and route inbound communications to the most relevant inbox
Integration to access patient records
Abstrakt
Abstrakt
Company Info
Founded: 2020
Headcount: 1-10
Customers
Verified Customers: 2
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 1, GDPR
Abstrakt is AI call guidance software that provides real-time agent guidance to improve compliance and automate QA.
Other Categories
Amazon Web Services
Amazon Connect
Company Info
Founded: 2006
Headcount: 5001-10000
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan, Life Sciences
Product Overview
Amazon Connect is a cloud-based contact center service by AWS that provides a unified interface for handling customer interactions via voice, chat, and tasks. It includes capabilities such as skills-based routing to match customers with the best-suited agent, real-time caller authentication, and fraud detection using voice characteristics, and detailed case management to track and resolve customer issues across multiple interactions. Additionally, it offers advanced analytics for sentiment analysis, transcription, and compliance monitoring, as well as tools for agent productivity like generative AI-powered assistance and customizable step-by-step guides.
Balto
Balto
Company Info
Founded: 2017
Headcount: 51-200
Customers
Verified Customers: 4
Customers Served: Health Plan, Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS
Balto is a real-time guidance platform for contact center agents that uses AI to analyze audio and generate prompts and notifications.
Other Categories