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Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, HIPAA, PCI DSS, GDPR
NICE is an omnichannel contact center that is using AI to enable customer self-service and assist agents. Their Enlighten AI solutions include Enlighten Autopilot intelligent virtual agents, Enlighten Copilot to improve agent focus and productivity, and a broader set of use cases such as interaction summaries, predictive call routing, and customer sentiment improvement tools.
Customers Served
Categories
Company Info
HQ Location
Hoboken, NJ
Founded
1986
Headcount
5001-10000
Total Funding
Not available
Latest Round
Not available
Latest Round
Not available
Company Socials
Customers
12
Verified customers
Type
0
1
2
Commercial Health Plan (2)
Home Healthcare Services (1)
Hospitals / Health System (1)
Specialty Practice (1)
Specialty
0
1
Cardiology (1)
Oncology (1)
Orthopedics (1)
Primary Care (1)
Provider Headcount
0
1
2
101-500 (1)
5001+ (2)
Showcased Customers
See all (12)Michigan DHHS collaborated with NICE CXone to create a virtual contact center that enabled a portion of their 5,000 caseworkers to handle calls more efficiently, improving the process for applying and receiving benefits for residents. The new system, which is only partially implemented, incorporates self-service options, enhancing access, reducing frustrations, and streamlining benefits distribution. The platform has already increased call handling capacity, especially during high-demand periods like government shutdowns or state emergencies.
Since implementing NICE Feedback Management, the proportion of customers rating their experience a 10 has grown dramatically and revenue has risen accordingly.
Dominion National utilized NICE CXone analytics tools to enhance its IVR system, significantly improving self-service outcomes and streamlining caller journeys. This resulted in a 50% reduction in the time required to identify and correct issues, a 20% decrease in call ports due to improved self-service, a 25% reduction in call action scripts, and an increase in self-service call completion rates from 70% to 93.75%.
Pfizer consolidated its customer service IVR systems across three contact centers into one using NICE CXone, significantly improving agent experience, reporting processes, and first call resolution. This streamlining led to increased agent satisfaction and productivity, reduced costs, and improved operational efficiency within a month.
ActiumHealth
Claimed
ActiumHealth
Company Info
Founded: 2014
Headcount: 51-200
Customers
Verified Customers: 17
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan, Life Sciences, Government, Pharmacies
Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, HIPAA
ActiumHealth provides AI-driven solutions to enhance patient engagement and streamline healthcare operations. Their offerings include 'Interact,' a customizable voice agent for patient communication; 'Activate,' which uses AI to identify and engage high-need patients; and 'Illuminate,' an analytics platform powered by large language models to analyze patient interactions. These tools aim to improve patient experience, optimize workflows, and support data-driven decision-making in healthcare settings.
Bland AI
Claimed
Bland AI
Company Info
Founded: 2023
Headcount: 11-50
Customers
Verified Customers: 6
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Life Sciences, Health Plan
Product Overview
Bland is an infrastructure solution to build AI phone agents for a variety of healthcare use cases, including cold calling for surveys, prior authorization, appointment scheduling, verification of benefits, and automated follow up to inbound inquiries. On the technical side, Bland have built their own LLM models for lower-latency conversations and higher reliability, and have the ability to break conversations into various sub-prompts to scale conversational complexity.
Clearstep
Claimed
Clearstep
Company Info
Founded: 2018
Headcount: 11-50
Customers
Verified Customers: 18
Customers Served: Ambulatory Practice, Hospital / Health System, Digital Health Provider, Health Plan
Product Overview
Clearstep provides AI-driven digital solutions to enhance patient navigation and engagement within healthcare systems. Their offerings include a virtual triage tool that allows patients to assess symptoms and receive guidance on appropriate care options, a patient services chatbot that automates routine administrative tasks such as prescription support and appointment scheduling, and clinical journey tools that streamline post-discharge monitoring and communications. These tools aim to improve patient access to care, reduce administrative burdens on healthcare providers, and optimize care team efficiency.