Clearstep
Product Overview
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Vendor’s Notes
Use Cases
Uses for Clearstep include: Digital Front Door enhancement, Patient Self-Triage, AI for Care Navigation, AI Conversational Chat, Patient Intake, Patient Scheduling, Capacity Optimization, Patient-Facing AI Phone Calls, Patient Engagement
Core Differentiators
- Clearstep's Virtual Triage is unparalleled in its accuracy and efficiency, largely because it is built in partnership with Dr. Schmitt (co-author of the gold-standard Schmitt-Thompson triage protocols used in 95% of nurse call centers in the US). Clearstep is the only chat-based AI solution with a contractual license to utilize these protocols.
- Clearstep's Virtual Triage asks the fewest questions (~10 fewer than other symptom checkers) necessary to accurately determine the patient's next best course of action.
- Clearstep can integrate specialists' scheduling decision trees, typically used by human call center agents, into an automated, self-service workflow that starts with triage and enables self-service booking for specialist care.
- Multilingual: Virtual Triage is available out-of-the-box in English and Spanish
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