Clearstep Logo
Clearstep
Claimed

Clearstep

Clearstep provides AI-driven digital solutions to enhance patient navigation and engagement within healthcare systems. These tools aim to improve patient access to care, reduce administrative burdens on healthcare providers, and optimize care team efficiency.

Overview
Customers
Integrations

Product Overview

Clearstep provides AI-driven digital solutions to enhance patient navigation and engagement within healthcare systems. Their offerings include a virtual triage tool that allows patients to assess symptoms and receive guidance on appropriate care options, a patient services chatbot that automates routine administrative tasks such as prescription support and appointment scheduling, and clinical journey tools that streamline post-discharge monitoring and communications. These tools aim to improve patient access to care, reduce administrative burdens on healthcare providers, and optimize care team efficiency.

Customers Served

Ambulatory Practice
Hospital / Health System
Digital Health Provider
Health Plan

Categories

Company Info

HQ Location
Chicago, IL
Founded
2018
Headcount
11-50
Total Funding
$6.5M
Latest Round
Seed
Latest Round
05/01/2023

Company Socials

Pricing

Utilization or member-based

Vendor’s Notes

Use Cases

Uses for Clearstep include: Digital Front Door enhancement, Patient Self-Triage, AI for Care Navigation, AI Conversational Chat, Patient Intake, Patient Scheduling, Capacity Optimization, Patient-Facing AI Phone Calls, Patient Engagement

Core Differentiators

- Clearstep's Virtual Triage is unparalleled in its accuracy and efficiency, largely because it is built in partnership with Dr. Schmitt (co-author of the gold-standard Schmitt-Thompson triage protocols used in 95% of nurse call centers in the US). Clearstep is the only chat-based AI solution with a contractual license to utilize these protocols.

- Clearstep's Virtual Triage asks the fewest questions (~10 fewer than other symptom checkers) necessary to accurately determine the patient's next best course of action.

- Clearstep can integrate specialists' scheduling decision trees, typically used by human call center agents, into an automated, self-service workflow that starts with triage and enables self-service booking for specialist care.

- Multilingual: Virtual Triage is available out-of-the-box in English and Spanish

Demos

Customers

18
Verified customers
2.5
Median usage (years)
Type
93%
7%
0
5
10
15
Hospitals / Health System (14)
Commercial Health Plan (1)
Provider Headcount
14%
21%
64%
0
2
4
6
8
10
1-100 (2)
501-2000 (3)
5001+ (9)
Showcased Customers
See all (18)
Ochsner Health
Customer Since: Q1 2024
Type: Hospitals / Health System
Headcount: 5001+
Emory uses Clearstep APIs to create a custom capacity optimization experience
Emory Healthcare
Customer Since: Q1 2024
Type: Hospitals / Health System
Headcount: 5001+
Expansive use of patient servies workflows to route patients across a complex health system
HCA Medical City
Customer Since: Q4 2022
Type: Hospitals / Health System
HCA leverages a custom framed triage experience to help navigate the system's resources
HCA HealthOne
Customer Since: Q2 2021
Headcount: 501-2000
HCA leverages a custom framed triage experience to help navigate the system's resources

Integrations

See all (7)
Ability to pull patient information to be used in triages as well as post interactions back into EHR
Ability to pull patient information to be used in triages as well as post interactions back into EHR
Ability to pull patient information to be used in triages as well as post interactions back into EHR

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