AI Conversational Chat
AI Conversational Chat encompasses the next generation of chatbots. These companies are using more advanced NLP, machine learning and gen AI to tackle full “front desk” functionality and create a personalized experiences through text, voice, and web-based messaging in functions including:
Scheduling and appointment management
Prescription refills
Triage and call routing
Intake
Billing
Further, some conversational chat solutions are increasingly focused on clinical capabilities to better engage patients and extend the reach of care teams:
Patient engagement and education
Care navigation and care management
Medical interviewing and risk analytics
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Artera
Claimed
Artera
Company Info
Founded: 2015
Headcount: 201-500
Customers
Verified Customers: 20
Customers Served: Hospital / Health System, Ambulatory Practice, Government
Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, HIPAA, ISO 17018, ISO 27017, ISO 27001, ISO 27701
Artera is a patient communication platform that consolidates patient interactions from multiple departments and systems into a single view for improved patient engagement and operational efficiency. Key features include automated messaging, real-time sentiment tracking, and analytics, to help manage patient preferences, scheduling, and payments. The platform integrates with EHRs and supports multi-channel communication via text, email, and voice.
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Clearstep
Claimed
Clearstep
Company Info
Founded: 2018
Headcount: 11-50
Customers
Verified Customers: 18
Customers Served: Ambulatory Practice, Hospital / Health System, Digital Health Provider, Health Plan
Product Overview
Clearstep is a conversational AI platform that enables virtual triage, patient services, and clinical journey management, with solutions including a symptom checker for self-triage, automated patient engagement chatbots, and a chatbot for managing follow-ups and remote monitoring after hospitalization.
Notable
Claimed
Notable Assistant
Company Info
Founded: 2017
Headcount: 201-500
Customers
Verified Customers: 6
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: HITRUST CSF, HIPAA, PCI DSS
Notable Assistant is an embeddable conversational assistant that enables appointment scheduling, bill payments, and prescription refills through provider websites and mobile apps, while integrating with EHR systems. The assistant supports 130 languages and is available 24/7, with customizable brand guidelines and analytics tooling for real-time patient insights.
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Puppeteer
Claimed
Puppeteer
Company Info
Founded: 2023
Headcount: 1-10
Customers
Verified Customers: 5
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan, Life Sciences
Product Overview
Security and Compliance Certifications: HIPAA
Puppeteer AI is a platform for building LLM-enabled conversational AI agents for use in virtual assistants, managing patient intake processes, and mental health companions. It enables real-time queries to APIs and databases for dynamic conversations, and comes with native HIPAA compliance for handling patient data.
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Tucuvi
Claimed
Tucuvi Health Manager
Company Info
Founded: 2019
Headcount: 11-50
Customers
Verified Customers: 15
Customers Served: Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, GDPR, ISO 27001
Tucuvi is an phone-based AI agent trained in evidence-based clinical protocols to automate clinical calls for care plans and chronic conditions, such as follow-ups for COPD, heart failure, and maternity. It guides conversations based on clinical guidelines to ensure meaningful and medically informed interactions, and is integrated with EHR systems for appropriate data access and writeback.
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Zendesk
Zendesk
Company Info
Founded: 2007
Headcount: 5001-10000
Customers
Verified Customers: 24
Customers Served: Digital Health Provider, Ambulatory Practice, Health Plan, Life Sciences, Risk-Bearing Providers
Product Overview
3 ReviewsSecurity and Compliance Certifications: SOC 2 Type 2, HIPAA, ISO 27001
Zendesk for healthcare offers a secure, omnichannel CRM with HIPAA-compliant features, including a unified agent workspace, real-time analytics, AI-powered automation, and comprehensive patient data integration.
Ada Health
Ada
Company Info
Founded: 2011
Headcount: 201-500
Customers
Verified Customers: 12
Customers Served: Ambulatory Practice, Hospital / Health System, Life Sciences
Product Overview
Security and Compliance Certifications: HIPAA, ISO 27001
Ada's is an AI-enabled symptom assessment tool for use in guiding patients to the appropriate care based on their symptoms. It integrates with EHR systems and operates effectively outside of clinic hours, reducing unnecessary treatments and emergency visits while collecting patient health information to support clinical decision-making.
AgentifAI
AgentifAI
Company Info
Founded: 2016
Headcount: 11-50
Customers
Customers Served: Ambulatory Practice
Product Overview
AgentifAI offers an AI assistant named Alice that manages patient appointments and communications without human intervention using healthcare-specific LLMs. AgentifAI integrates with existing EHR and practice management systems.
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Avaamo
Avaamo
Company Info
Founded: 2014
Headcount: 51-200
Customers
Verified Customers: 13
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, ISO 27001
Avaamo offers a conversational AI platform with customizable, HIPAA-compliant virtual assistants to facilitate tasks like appointment scheduling, medication management, billing inquiries, delivery of test results, and other patient outreach. Avaamo integrates with Epic, and operates over text, email, and voice channels.
Decoda Health
Decoda Health
Company Info
Founded: 2023
Headcount: 1-10
Customers
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 1, HIPAA
Decoda Health is an AI-enabled patient billing and communications platform with a unified dashboard for centralized patient interactions and automated billing and invoicing. Key features include automated balance aging, AI-enabled messaging and calls for payment reminders and follow-ups, and integration with EHR/PMS systems.
Decoded Health
Decoded Health
Company Info
Founded: 2019
Headcount: 1-10
Customers
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Decoded Health offers Fusion Intake and Virtual Front Door. Fusion Intake automates the patient intake process using AI to gather comprehensive patient information, including medical history and medication reviews, and integrates this data into EHR systems. Virtual Front Door streamlines scheduling, registration, and financial processes, optimizing patient access and resource allocation.
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Dialpad
Dialpad
Company Info
Founded: 2011
Headcount: 1001-5000
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, GDPR, ISO 27001
Dialpad is an omnichannel contact center using AI to generate call summaries and transcripts. Dialpad’s AI engine uses automatic speech recognition, natural language processes, semantic search, and generative AI to deliver summaries and enable agents. Dialpad’s solutions are not specific to healthcare but they serve clients in healthcare and related industries.
Fabric
Fabric
Company Info
Founded: 2021
Headcount: 51-200
Customers
Verified Customers: 16
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
Fabric Health is a care enablement platform that includes the Digital Front Door, automating care navigation through an AI-enabled symptom checker, as well as patient intake, triage, and routing processes. The platform supports hybrid care, combining virtual and in-person visits, and automates clinical documentation to enhance clinical capacity. Additionally, Fabric Health offers patient engagement tools to reduce readmissions and improve outcomes.
Genesys
Genesys
Company Info
Headcount: 5001-10000
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, ISO 27001
Genesys is an omnichannel contact center that is using AI for predictive engagement, supporting customers with chat- and voicebots, and assisting agent performance. Their AI capabilities include predictive engagement tools to engage customers at the right time, intelligent virtual agents, and predictive routing solutions to match customers with the right human agents. Their internal solutions include workforce engagement and employee performance management solutions, agent assistants that provide recommendations to agents, and speech and text analysis tools.
Healow
Healow
Company Info
Headcount: 51-200
Customers
Verified Customers: 2
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Healow is a patient engagement platform offering online appointment booking, telehealth visits, and secure messaging between patients and healthcare providers. It supports eCheck-In, appointment reminders, health records access, and bill payments, integrating with the EHR to streamline patient-provider interactions. The platform is accessible via a mobile app or web portal, enhancing access to care and health management for patients.
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Health Note
Health Note
Company Info
Founded: 2018
Headcount: 11-50
Customers
Verified Customers: 8
Customers Served: Ambulatory Practice
Product Overview
Security and Compliance Certifications: HIPAA
Health Note is a patient engagement product that automates the pre-visit process by sending patients an SMS link to an AI-driven chatbot that collects and structures relevant health data, which is then integrated directly into the EHR. Health Note supports various specialties and includes features like automated appointment reminders, payment collection, and insurance verification.
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HealthAgents.ai
HealthAgents.ai
Company Info
Founded: 2024
Headcount: 1-10
Customers
Customers Served: Hospital / Health System, Ambulatory Practice
Product Overview
HealthAgents.ai provides AI-driven solutions to support healthcare organizations in enhancing patient engagement and operational efficiency. Their flagship product, CareCompass, is a patient assistant that automates scheduling, care plan communication, and insurance claim submissions. It personalizes recommendations and offers dynamic pricing to optimize patient resource utilization. The platform is built to integrate with healthcare systems without requiring complex IT integration.
Hyro
Hyro
Company Info
Founded: 2018
Headcount: 51-200
Customers
Verified Customers: 14
Customers Served: Hospital / Health System, Ambulatory Practice
Product Overview
Security and Compliance Certifications: HIPAA
Hyro is an AI contact center and AI chatbot focused on automating administrative functions like scheduling, IT help desk, and physician search, prescription refills, and answering FAQS. They also provide conversational analytics solutions to extract insights from patient interactions, such as which specialities and clinicians are receiving the most calls, or which customer intents are common but unrecognized.
Insight Health
Insight Health Virtual Care Assistant
Company Info
Founded: 2023
Headcount: 1-10
Customers
Customers Served: Ambulatory Practice
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, ISO 27001
Insight Health Virtual Care Assistant is a conversational AI assistant for patient intake and ongoing care that automates the collection of detailed patient histories, guides patients through symptom assessments, and offers condition-specific care recommendations.
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Ivy.ai
Ivy.ai
Company Info
Founded: 2016
Headcount: 51-200
Customers
Verified Customers: 5
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Ivy.ai
offers AI-powered chatbots specifically designed for the healthcare sector. These chatbots are tailored to streamline communications, offering solutions for patient engagement and support. Their services are focused on enhancing the patient experience through efficient, automated interactions, which include answering common queries, facilitating appointments, and providing general information.
Kore.ai
Kore.ai
Company Info
Founded: 2013
Headcount: 501-1000
Customers
Customers Served: Hospital / Health System, Ambulatory Practice
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, GDPR
Kore.ai offers a comprehensive AI platform focused on automating and enhancing customer and employee experiences through conversational AI and virtual assistants. It provides tools for building chatbots, voice assistants, and AI agents, integrating seamlessly with various business applications. Kore.ai’s solutions are used in customer service, HR, and IT to automate processes, provide support, and improve engagement. The platform is built for enterprise needs, including features like multi-language support, advanced NLP, and integration options for complex workflows.
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Limbic
Limbic
Company Info
Founded: 2018
Headcount: 11-50
Customers
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: ISO 13485, HIPAA, GDPR, ISO 27001
Limbic provides clinical AI solutions for mental healthcare, aiming to enhance efficiency and patient outcomes. Their offerings include Limbic Access, which supports clinical assessments and decision-making, and Limbic Care, an AI companion for ongoing patient support between sessions. Limbic utilizes proprietary AI technologies to ensure secure, compliant interactions, supports integration with various EHR systems, and is recognized as a Class IIa medical device in the UK.
Loyal Health
Loyal
Company Info
Founded: 2015
Headcount: 201-500
Customers
Verified Customers: 17
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA
Loyal Health is a patient engagement platform that includes tools for managing provider and location data, optimizing care search results, facilitating self-scheduling, and enhancing patient engagement through AI-driven chat. Additionally, the platform supports automated appointment reminders, care follow-ups, and patient feedback management
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Mediktor
Mediktor
Company Info
Founded: 2011
Headcount: 51-200
Customers
Verified Customers: 11
Customers Served: Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HIPAA, GDPR
Mediktor is an AI-powered medical assistant for symptom triage and pre-diagnosis, which improves patient access to care and optimizes resource use. It integrates with EHR systems and directs patients to the appropriate care level, reducing unnecessary visits and costs. The platform supports multiple languages and interfaces for diverse patient populations, and can help patients find the right level of care, whether that is a telehealth visit or in-person care.
Memora Health
Memora Health
Company Info
Founded: 2017
Headcount: 51-200
Customers
Customers Served: Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HIPAA
Memora Health is a care management platform that offers customizable, condition-specific care plans to help patients after diagnosis and through acute procedures. Integrating directly into the EHR, it supports two-way conversational texting, automated adherence checking, care plan education, appointment management, symptom monitoring and triage, patient-reported outcomes, remote patient monitoring, and NLP-based Q&A.
Mosaicx
Mosaicx
Company Info
Founded: 2022
Headcount: 201-500
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HIPAA
Mosaicx is a AI voice and messaging platform using conversational virtual agents to reduce issue resolution time. Their solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients. Their AI solutions include voice verification, predictive analytics to improve outbound campaign, and contact center performance analytics.
NICE
NICE
Company Info
Founded: 1986
Headcount: 5001-10000
Customers
Verified Customers: 12
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, HIPAA, PCI DSS, GDPR
NICE is an omnichannel contact center that is using AI to enable customer self-service and assist agents. Their Enlighten AI solutions include Enlighten Autopilot intelligent virtual agents, Enlighten Copilot to improve agent focus and productivity, and a broader set of use cases such as interaction summaries, predictive call routing, and customer sentiment improvement tools.
OpenDialog AI
OpenDialog
Company Info
Founded: 2017
Headcount: 11-50
Customers
Verified Customers: 4
Customers Served: Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: ISO 27001
OpenDialog provides chatbots and conversational assistants for patient support, appointment scheduling, automated consultation transcription, discharge planning, and medication adherence tracking. The platform integrates with existing EHRs and offers customizable templates for brand guidelines.
Orbita
Orbita Access Navigation
Company Info
Founded: 2015
Headcount: 11-50
Customers
Verified Customers: 3
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA
Orbita Access Navigation is a digital front door solution with three modules: Welcome Hub, Connection Hub, and Patient Self-Scheduling. The Welcome Hub provides introductory information, chatbot-enabled symptom checking, and live agent access. The Connection Hub helps patients find providers, care locations, and schedule appointments. Patient Self-scheduling allows patients to search for availability, book, and manage appointments, while also receiving reminders via text or email.
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Pharmesol
Pharmesol
Company Info
Headcount: 1-10
Customers
Customers Served: Life Sciences, Ambulatory Practice, Hospital / Health System, Pharmacies
Product Overview
Security and Compliance Certifications: HIPAA
Pharmesol is a pharmacy-focused AI assistant that conducts automated patient outreach and enrollment, medication adherence checks, and other patient communications like inventory checks. The platform can perform both inbound and outbound messaging for these use cases, and it enables patient communication through automated chat and SMS for common inquiries like prescription status, dosage instructions, and side effects management.
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Steer Health
Steer
Company Info
Founded: 2021
Headcount: 11-50
Customers
Verified Customers: 7
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
Steer Health is a digital front door solution with features including patient acquisition, AI-powered scheduling, registration and patient intake, referral management, and automated post-visit follow-ups. The platform also includes a conversational AI chatbot to assist with patient interactions across the patient journey. Additionally, Steer Health supports telemedicine, digital payments, and personalized patient communication, integrating seamlessly with existing EHR systems to optimize workflow efficiency and boost revenue for healthcare providers
Talkdesk
Talkdesk
Company Info
Founded: 2011
Headcount: 1001-5000
Customers
Verified Customers: 8
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS, GDPR
Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions. Talkdesk has a partnership with Epic focused on implementing AI to support autonomous handling of functions such as password resets and they offer an AI Trainer human-in-the-loop tool to help businesses train their own AI models.
Trovo Health
Trovo Health
Company Info
Founded: 2024
Headcount: 1-10
Customers
Customers Served: Ambulatory Practice
Product Overview
Security and Compliance Certifications: HIPAA
Trovo Health builds specialty-focused AI conversational assistants for healthcare practices.
ujet.cx
UJET
Company Info
Founded: 2015
Headcount: 201-500
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, SOC 2 Type 1, HIPAA, PCI DSS
UJET is a contact center solution using AI to power virtual agents and emphasizing secure solutions for healthcare. It includes conversational chat bots, autodialers and patient-facing call routing, and agent assistants.
Ushur
Ushur
Company Info
Founded: 2014
Headcount: 201-500
Customers
Verified Customers: 5
Customers Served: Hospital / Health System
Product Overview
Security and Compliance Certifications: HITRUST CSF, HIPAA
Ushur provides AI-powered customer experience solutions for healthcare organizations. The platform includes pre-built solutions like UshurX, which focuses on improving patient engagement and operational efficiency. Key features include automated medication adherence support, proactive communication for Medicaid and Medicare plan quality, and patient onboarding. Ushur's no-code platform allows rapid deployment of secure, HIPAA-compliant digital experiences across multiple channels like SMS, email, and chatbots.
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Videra Health
Videra Health
Company Info
Founded: 2019
Headcount: 11-50
Customers
Verified Customers: 5
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Life Sciences
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
Videra Health provides an AI-powered platform for measurement-based care, utilizing video, audio, and text assessments to monitor and evaluate patient health. It analyzes facial expressions, voice patterns, and language to screen for conditions like anxiety, depression, and substance use disorders, then offers providers insights for proactive interventions and personalized treatment plans.
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Virtusa
Virtusa
Company Info
Founded: 1996
Headcount: 10000+
Customers
Customers Served: Hospital / Health System, Ambulatory Practice
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HITRUST R2, HIPAA, ISO 27001
Virtusa's Omni-Channel Communication solution for healthcare providers focuses on enhancing patient-provider interactions by integrating multiple communication channels. It uses machine learning (ML) and natural language processing (NLP) to automate data flow and optimize patient communication. Key features include conversational AI for improved responsiveness, a cognitive communicator for human-like interactions, and configurable workflows.
Xund
Xund
Company Info
Founded: 2018
Headcount: 51-200
Customers
Verified Customers: 2
Customers Served: Digital Health Provider, Hospital / Health System, Health Plan, Life Sciences
Product Overview
Security and Compliance Certifications: ISO 27001
Xund provides a suite of AI conversational assistants for patient interaction, including a Symptom Checker for initial self-assessment, Illness Checker for evaluating specific conditions, and Health Checker for comprehensive risk assessments. These tools can be integrated or embedded via API, SDK, or web app, and are supported by additional services like their medical content library.
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