Product Overview
Security and Compliance Certifications: SOC 2 Type 2, CCPA, HIPAA, GDPR
Hyro is an AI contact center and AI chatbot focused on automating administrative functions like scheduling, IT help desk, and physician search, prescription refills, and answering FAQS. They also provide conversational analytics solutions to extract insights from patient interactions, such as which specialities and clinicians are receiving the most calls, or which customer intents are common but unrecognized.
Customers Served
Categories
Company Info
HQ Location
New York, New York
Founded
2018
Headcount
51-200
Total Funding
$50M
Latest Round
Series B
Latest Round
07/01/2023
Company Socials
Vendor’s Notes
Use Cases
Hyro is built to automate the top inbound and outbound call drivers in healthcare such as:
- FAQ resolution
- Appointment management
- Rx management
- IT help desk use cases
- Smart routing
Core Differentiators
Plug-and-play -Scalable with 60x faster time-to-value without the need for internal IT investment.
Omnichannel - Hyro's Voice and Chat assistants deploy across communication channels, including contextual handoff.
Responsible AI safegaurds - protect patient privacy, secure sensitive data, and scale alongside shifting regulatory demands.
Over 85% task resolution.
Integrated with the world’s leading software and solutions.
Accurate smart routing capabilities
Demos
Customers
20
Verified customers
Type
0
5
10
15
20
25
Hospitals / Health System (19)
Provider Headcount
0
2
4
6
8
10
12
1-100 (3)
501-2000 (1)
5001+ (12)
Showcased Customers
See all (20)Integrations
See all (8)Sync with Epic EMR to unlock open and direct scheduling for patients over the phone. Patient identification and MyChart troubleshooting via web-based AI assistants are also live on Epic AppOrchard.
Plug into Genesys’ Cloud CX to intercept all incoming calls with open dialogue. Power VoIP and telephony services with industry-leading natural language understanding (NLU) via SIP/DID.
Add a powerful AI engine to Infermedica’s Medical Guidance Platform for intelligent tools like patient intake, symptoms assessment, and triage levels. All of these can be seamlessly integrated within chatbots, call centers, webpages, and more.
Seamlessly pair conversational AI with KyruusOne's search, match, and scheduling solutions. Tap into the #1 clinical taxonomy in the healthcare space with provider data management.
Zendesk
Zendesk
Company Info
Founded: 2007
Headcount: 5001-10000
Customers
Verified Customers: 24
Customers Served: Digital Health Provider, Ambulatory Practice, Health Plan, Life Sciences, Risk-Bearing Providers
Product Overview
3 ReviewsSecurity and Compliance Certifications: SOC 2 Type 2, HIPAA, ISO 27001
Zendesk for healthcare offers a secure, omnichannel CRM with HIPAA-compliant features, including a unified agent workspace, real-time analytics, AI-powered automation, and comprehensive patient data integration.
Five9
Five9
Company Info
Founded: 2001
Headcount: 1001-5000
Customers
Verified Customers: 1
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS, GDPR, ISO 27001
Five9 is an omnichannel contact center solution that is using AI to support customers with intelligent virtual agents (IVA) and assist agents during interactions. They are also applying AI to contact center analytics and after-call workflow automation.
Gridspace
Gridspace
Company Info
Founded: 2012
Headcount: 11-50
Customers
Customers Served: Ambulatory Practice, Digital Health Provider, Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA, PCI DSS
Gridspace provides advanced conversational AI and speech analytics solutions designed to enhance contact center operations. They offer both a virtual agent platform and a real-time call center observability tool. These tools are built to handle high call volumes, providing live conversational analysis and accurate call handling. The platform integrates with existing systems, offering features like real-time agent guidance, automated call documentation, and customer experience analytics.