Hyro
Claimed

Hyro

Hyro is an AI contact center and AI chatbot focused on automating administrative functions like scheduling, IT help desk, and physician search, prescription refills, and answering FAQS.

Overview
Customers
Integrations

Product Overview

Security and Compliance Certifications: SOC 2 Type 2, CCPA, HIPAA, GDPR
Hyro is an AI contact center and AI chatbot focused on automating administrative functions like scheduling, IT help desk, and physician search, prescription refills, and answering FAQS. They also provide conversational analytics solutions to extract insights from patient interactions, such as which specialities and clinicians are receiving the most calls, or which customer intents are common but unrecognized.

Customers Served

Hospital / Health System
Ambulatory Practice
Health Plan
Retail Healthcare

Categories

Company Info

HQ Location
New York, New York
Founded
2018
Headcount
51-200
Total Funding
$50M
Latest Round
Series B
Latest Round
07/01/2023

Company Socials

LinkedIn
X
Crunchbase
YouTube
Vimeo
GitHug

Vendor’s Notes

Use Cases

Hyro is built to automate the top inbound and outbound call drivers in healthcare such as:

- FAQ resolution

- Appointment management

- Rx management

- IT help desk use cases

- Smart routing

Core Differentiators

Plug-and-play -Scalable with 60x faster time-to-value without the need for internal IT investment.

Omnichannel - Hyro's Voice and Chat assistants deploy across communication channels, including contextual handoff.

Responsible AI safegaurds - protect patient privacy, secure sensitive data, and scale alongside shifting regulatory demands.

Over 85% task resolution.

Integrated with the world’s leading software and solutions.

Accurate smart routing capabilities

Demos

Customers

21
Verified customers
Type
100%
0
5
10
15
20
Hospitals / Health System (20)
Provider Headcount
18%
12%
71%
0
2
4
6
8
10
12
1-100 (3)
501-2000 (2)
5001+ (12)
Showcased Customers
See all (21)
Contra Costa Regional Medical Center & Health Centers
Type: Hospitals / Health System
Headcount: 501-2000
Prisma Health
Type: Hospitals / Health System
Headcount: 5001+
Dayton Children's Hospital
Type: Hospitals / Health System
UofL Health
Type: Hospitals / Health System

Integrations

See all (8)
Sync with Epic EMR to unlock open and direct scheduling for patients over the phone. Patient identification and MyChart troubleshooting via web-based AI assistants are also live on Epic AppOrchard.
Plug into Genesys’ Cloud CX to intercept all incoming calls with open dialogue. Power VoIP and telephony services with industry-leading natural language understanding (NLU) via SIP/DID.
Add a powerful AI engine to Infermedica’s Medical Guidance Platform for intelligent tools like patient intake, symptoms assessment, and triage levels. All of these can be seamlessly integrated within chatbots, call centers, webpages, and more.
Seamlessly pair conversational AI with KyruusOne's search, match, and scheduling solutions. Tap into the #1 clinical taxonomy in the healthcare space with provider data management.

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