Luma
Claimed
Luma
Luma is a patient communications platform with features including patient self-scheduling, automated reminders, SMS-based chat for patient inquiries, mobile intake, patient-provider chat, and insurance verification. The platform integrates with major EHR systems and supports patient communication along the full lifecycle of a patient.
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HITRUST R2, ISO 27001
Luma is a patient communications platform with features including patient self-scheduling, automated reminders, caller deflection and SMS-based chat for patient inquiries, mobile intake, patient-provider chat, and insurance verification. The platform integrates with major EHR systems and supports patient communication along the full lifecycle of a patient.
Customers Served
Categories
Company Info
HQ Location
San Mateo, California
Founded
2015
Headcount
51-200
Total Funding
$146M
Latest Round
Series C
Latest Round
12/23/2021
Company Socials
Vendor’s Notes
Use Cases
Customers use Luma Health's platform to: minimize no-shows, improve provider utilization, improve referral conversion rates, and automate manual processes that slow down practice staff.
Core Differentiators
Many vendors offer communication and engagement tools that influence specific aspects of the patient journey or provider workflow. Luma Health’s platform offers multi-channel solutions that touch both. From patient acquisition to retention and everything in between, Luma solutions automate and connect patient access, intake, and communications to streamline all aspects of care. Our ability to customize a breadth of solutions, and depth of integration across EHRs, is what sets us apart.
Demos
Customers
20
Verified customers
4.1
Median usage (years)
Type
0
5
10
15
20
Hospitals / Health System (17)
Specialty Practice (2)
Specialty
0
1
2
3
Orthopedics (3)
Provider Headcount
0
1
2
3
4
501-2000 (4)
2001-5000 (1)
5001+ (3)
Showcased Customers
See all (20)
Integrations
See all (16)Fabric
Fabric
Company Info
Founded: 2021
Headcount: 51-200
Customers
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
Fabric Health is a care enablement platform that includes the Digital Front Door, automating care navigation through an AI-enabled symptom checker, as well as patient intake, triage, and routing processes. The platform supports hybrid care, combining virtual and in-person visits, and automates clinical documentation to enhance clinical capacity. Additionally, Fabric Health offers patient engagement tools to reduce readmissions and improve outcomes.
Notable
Claimed
Notable Registration and Intake
Company Info
Founded: 2017
Headcount: 201-500
Customers
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: HITRUST CSF, HIPAA, PCI DSS
Notable Patient Registration and Intake automates patient onboarding, reminders, check-ins, insurance verification, and payments. It reduces manual work by using AI to handle data entry, patient outreach, and document uploads from visit confirmation to check-in. Notable integrates with EHR and practice management systems, and supports multiple channels like SMS and web apps.
Other Categories
Loyal Health
Loyal
Company Info
Founded: 2015
Headcount: 201-500
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA
Loyal Health is a patient engagement platform that includes tools for managing provider and location data, optimizing care search results, facilitating self-scheduling, and enhancing patient engagement through AI-driven chat. Additionally, the platform supports automated appointment reminders, care follow-ups, and patient feedback management
Other Categories