Artera is a patient communication platform that consolidates patient interactions from multiple departments and systems into a single view for improved patient engagement and operational efficiency. Key features include automated messaging, real-time sentiment tracking, and analytics, to help manage patient preferences, scheduling, and payments. The platform integrates with EHRs and supports multi-channel communication via text, email, and voice.

Clearstep provides AI-driven digital solutions to enhance patient navigation and engagement within healthcare systems. Their offerings include a virtual triage tool that allows patients to assess symptoms and receive guidance on appropriate care options, a patient services chatbot that automates routine administrative tasks such as prescription support and appointment scheduling, and clinical journey tools that streamline post-discharge monitoring and communications. These tools aim to improve patient access to care, reduce administrative burdens on healthcare providers, and optimize care team efficiency.

Hyro is an AI contact center and AI chatbot focused on automating administrative functions like scheduling, IT help desk, and physician search, prescription refills, and answering FAQS. They also provide conversational analytics solutions to extract insights from patient interactions, such as which specialities and clinicians are receiving the most calls, or which customer intents are common but unrecognized.

Notable Assistant is an embeddable conversational assistant that enables appointment scheduling, bill payments, and prescription refills through provider websites and mobile apps, while integrating with EHR systems. The assistant supports 130 languages and is available 24/7, with customizable brand guidelines and analytics tooling for real-time patient insights.

Puppeteer AI is a platform for building LLM-enabled conversational AI agents for use in virtual assistants, managing patient intake processes, and mental health companions. It enables real-time queries to APIs and databases for dynamic conversations, and comes with native HIPAA compliance for handling patient data.

Tucuvi is an phone-based AI agent trained in evidence-based clinical protocols to automate clinical calls for care plans and chronic conditions, such as follow-ups for COPD, heart failure, and maternity. It guides conversations based on clinical guidelines to ensure meaningful and medically informed interactions, and is integrated with EHR systems for appropriate data access and writeback.

Zendesk for healthcare offers a secure, omnichannel CRM with HIPAA-compliant features, including a unified agent workspace, real-time analytics, AI-powered automation, and comprehensive patient data integration.

Ada is a health application that assists users in evaluating their symptoms and obtaining reliable medical guidance within minutes. Developed by a team of doctors and scientists, Ada utilizes artificial intelligence and clinical evidence to provide personalized health assessments. The app is available 24/7 and supports multiple languages, including Spanish, making it accessible to a diverse user base. Users can input their symptoms, answer a series of questions, and receive a detailed report suggesting possible conditions and recommended next steps. Ada also offers enterprise solutions aimed at enhancing health outcomes and clinical excellence through intelligent technology.

AgentifAI offers an AI assistant named Alice that manages patient appointments and communications without human intervention using healthcare-specific LLMs. AgentifAI integrates with existing EHR and practice management systems.

Avaamo offers a conversational AI platform with customizable, HIPAA-compliant virtual assistants to facilitate tasks like appointment scheduling, medication management, billing inquiries, delivery of test results, and other patient outreach. Avaamo integrates with Epic, and operates over text, email, and voice channels.

Decoda Health is an AI-enabled patient billing and communications platform with a unified dashboard for centralized patient interactions and automated billing and invoicing. Key features include automated balance aging, AI-enabled messaging and calls for payment reminders and follow-ups, and integration with EHR/PMS systems.

Decoded Health offers Fusion Intake and Virtual Front Door. Fusion Intake automates the patient intake process using AI to gather comprehensive patient information, including medical history and medication reviews, and integrates this data into EHR systems. Virtual Front Door streamlines scheduling, registration, and financial processes, optimizing patient access and resource allocation.

Dialpad is an omnichannel contact center using AI to generate call summaries and transcripts. Dialpad’s AI engine uses automatic speech recognition, natural language processes, semantic search, and generative AI to deliver summaries and enable agents. Dialpad’s solutions are not specific to healthcare but they serve clients in healthcare and related industries.

Fabric Health is a care enablement platform that includes the Digital Front Door, automating care navigation through an AI-enabled symptom checker, as well as patient intake, triage, and routing processes. The platform supports hybrid care, combining virtual and in-person visits, and automates clinical documentation to enhance clinical capacity. Additionally, Fabric Health offers patient engagement tools to reduce readmissions and improve outcomes.

Genesys is an omnichannel contact center that is using AI for predictive engagement, supporting customers with chat- and voicebots, and assisting agent performance. Their AI capabilities include predictive engagement tools to engage customers at the right time, intelligent virtual agents, and predictive routing solutions to match customers with the right human agents. Their internal solutions include workforce engagement and employee performance management solutions, agent assistants that provide recommendations to agents, and speech and text analysis tools.

Healow is a patient engagement platform offering online appointment booking, telehealth visits, and secure messaging between patients and healthcare providers. It supports eCheck-In, appointment reminders, health records access, and bill payments, integrating with the EHR to streamline patient-provider interactions. The platform is accessible via a mobile app or web portal, enhancing access to care and health management for patients.

Health Note is a patient engagement product that automates the pre-visit process by sending patients an SMS link to an AI-driven chatbot that collects and structures relevant health data, which is then integrated directly into the EHR. Health Note supports various specialties and includes features like automated appointment reminders, payment collection, and insurance verification.

HealthAgents.ai provides AI-driven solutions to support healthcare organizations in enhancing patient engagement and operational efficiency. Their flagship product, CareCompass, is a patient assistant that automates scheduling, care plan communication, and insurance claim submissions. It personalizes recommendations and offers dynamic pricing to optimize patient resource utilization. The platform is built to integrate with healthcare systems without requiring complex IT integration.

Insight Health Virtual Care Assistant is a conversational AI assistant for patient intake and ongoing care that automates the collection of detailed patient histories, guides patients through symptom assessments, and offers condition-specific care recommendations.

Ivy.ai offers AI-powered chatbots specifically designed for the healthcare sector. These chatbots are tailored to streamline communications, offering solutions for patient engagement and support. Their services are focused on enhancing the patient experience through efficient, automated interactions, which include answering common queries, facilitating appointments, and providing general information.

Kore.ai offers a comprehensive AI platform focused on automating and enhancing customer and employee experiences through conversational AI and virtual assistants. It provides tools for building chatbots, voice assistants, and AI agents, integrating seamlessly with various business applications. Kore.ai’s solutions are used in customer service, HR, and IT to automate processes, provide support, and improve engagement. The platform is built for enterprise needs, including features like multi-language support, advanced NLP, and integration options for complex workflows.

Limbic provides clinical AI solutions for mental healthcare, aiming to enhance efficiency and patient outcomes. Their offerings include Limbic Access, which supports clinical assessments and decision-making, and Limbic Care, an AI companion for ongoing patient support between sessions. Limbic utilizes proprietary AI technologies to ensure secure, compliant interactions, supports integration with various EHR systems, and is recognized as a Class IIa medical device in the UK.

Loyal Health is a patient engagement platform that includes tools for managing provider and location data, optimizing care search results, facilitating self-scheduling, and enhancing patient engagement through AI-driven chat. Additionally, the platform supports automated appointment reminders, care follow-ups, and patient feedback management

Mediktor is an AI-powered medical assistant for symptom triage and pre-diagnosis, which improves patient access to care and optimizes resource use. It integrates with EHR systems and directs patients to the appropriate care level, reducing unnecessary visits and costs. The platform supports multiple languages and interfaces for diverse patient populations, and can help patients find the right level of care, whether that is a telehealth visit or in-person care.

Memora Health is a care management platform that offers customizable, condition-specific care plans to help patients after diagnosis and through acute procedures. Integrating directly into the EHR, it supports two-way conversational texting, automated adherence checking, care plan education, appointment management, symptom monitoring and triage, patient-reported outcomes, remote patient monitoring, and NLP-based Q&A.

Mosaicx is a AI voice and messaging platform using conversational virtual agents to reduce issue resolution time. Their solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients. Their AI solutions include voice verification, predictive analytics to improve outbound campaign, and contact center performance analytics.

NICE is an omnichannel contact center that is using AI to enable customer self-service and assist agents. Their Enlighten AI solutions include Enlighten Autopilot intelligent virtual agents, Enlighten Copilot to improve agent focus and productivity, and a broader set of use cases such as interaction summaries, predictive call routing, and customer sentiment improvement tools.

OpenDialog provides chatbots and conversational assistants for patient support, appointment scheduling, automated consultation transcription, discharge planning, and medication adherence tracking. The platform integrates with existing EHRs and offers customizable templates for brand guidelines.

Orbita Access Navigation is a digital front door solution with three modules: Welcome Hub, Connection Hub, and Patient Self-Scheduling. The Welcome Hub provides introductory information, chatbot-enabled symptom checking, and live agent access. The Connection Hub helps patients find providers, care locations, and schedule appointments. Patient Self-scheduling allows patients to search for availability, book, and manage appointments, while also receiving reminders via text or email.

Pharmesol is a pharmacy-focused AI assistant that conducts automated patient outreach and enrollment, medication adherence checks, and other patient communications like inventory checks. The platform can perform both inbound and outbound messaging for these use cases, and it enables patient communication through automated chat and SMS for common inquiries like prescription status, dosage instructions, and side effects management.

Steer Health is a digital front door solution with features including patient acquisition, AI-powered scheduling, registration and patient intake, referral management, and automated post-visit follow-ups. The platform also includes a conversational AI chatbot to assist with patient interactions across the patient journey. Additionally, Steer Health supports telemedicine, digital payments, and personalized patient communication, integrating seamlessly with existing EHR systems to optimize workflow efficiency and boost revenue for healthcare providers

Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions. Talkdesk has a partnership with Epic focused on implementing AI to support autonomous handling of functions such as password resets and they offer an AI Trainer human-in-the-loop tool to help businesses train their own AI models.

Trovo Health builds specialty-focused AI conversational assistants for healthcare practices.

UJET is a contact center solution using AI to power virtual agents and emphasizing secure solutions for healthcare. It includes conversational chat bots, autodialers and patient-facing call routing, and agent assistants.

Ushur provides AI-powered customer experience solutions for healthcare organizations. The platform includes pre-built solutions like UshurX, which focuses on improving patient engagement and operational efficiency. Key features include automated medication adherence support, proactive communication for Medicaid and Medicare plan quality, and patient onboarding. Ushur's no-code platform allows rapid deployment of secure, HIPAA-compliant digital experiences across multiple channels like SMS, email, and chatbots.

Videra Health provides an AI-powered platform for measurement-based care, utilizing video, audio, and text assessments to monitor and evaluate patient health. It analyzes facial expressions, voice patterns, and language to screen for conditions like anxiety, depression, and substance use disorders, then offers providers insights for proactive interventions and personalized treatment plans.

Virtusa's Omni-Channel Communication solution for healthcare providers focuses on enhancing patient-provider interactions by integrating multiple communication channels. It uses machine learning (ML) and natural language processing (NLP) to automate data flow and optimize patient communication. Key features include conversational AI for improved responsiveness, a cognitive communicator for human-like interactions, and configurable workflows.

Xund provides a suite of AI conversational assistants for patient interaction, including a Symptom Checker for initial self-assessment, Illness Checker for evaluating specific conditions, and Health Checker for comprehensive risk assessments. These tools can be integrated or embedded via API, SDK, or web app, and are supported by additional services like their medical content library.