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Talkdesk

Talkdesk

Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions.

Overview
Customers
Integrations

Product Overview

Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS, GDPR
Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions. Talkdesk has a partnership with Epic focused on implementing AI to support autonomous handling of functions such as password resets and they offer an AI Trainer human-in-the-loop tool to help businesses train their own AI models.

Customers Served

Digital Health Provider
Ambulatory Practice
Hospital / Health System
Health Plan

Categories

Company Info

HQ Location
San Francisco, CA
Founded
2011
Headcount
1001-5000
Total Funding
$373.0M
Latest Round
Series D
Latest Round
09/12/2021

Company Socials

LinkedIn
X
Crunchbase
YouTube
Vimeo
GitHug

Customers

8
Verified customers
Type
25%
25%
25%
25%
0
1
Community Health Center (1)
Hospitals / Health System (1)
Primary Care Clinic (1)
Virtual-First Provider (1)
Specialty
33%
33%
17%
17%
0
1
2
Metabolic Health (2)
Primary Care (2)
Behavioral Health (1)
Women's Health (1)
Provider Headcount
33%
33%
33%
0
1
1-100 (1)
501-2000 (1)
2001-5000 (1)
Showcased Customers
See all (7)
Integra Managed Care
Integra Managed Care leverages Talkdesk Quality Management to enhance its healthcare workforce's performance, offering supervisors insights into staff interactions through call metrics analysis and recordings.
Virtuagym
Virtuagym replaced its legacy, on-premise system with Talkdesk’s virtual call center solution to manage growing call volume.
Mochi Health
Type: Virtual-First Provider
Specialty: Metabolic Health
Mochi Health uses Talkdesk to enable efficient call handling and seamless escalations to ensure patient inquiries are resolved in the first call.
Memorial Healthcare System
Type: Hospitals / Health System
Headcount: 2001-5000
Memorial Healthcare System implemented Talkdesk to consolidate 12 separate on-premise contact centers into a unified Patient Access Center, aiming to improve the caller experience through automation, enhanced caller identification, and seamless integration with Epic EHR.

Integrations

See all (1)

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