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Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS, GDPR
Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions. Talkdesk has a partnership with Epic focused on implementing AI to support autonomous handling of functions such as password resets and they offer an AI Trainer human-in-the-loop tool to help businesses train their own AI models.
Customers Served
Categories
Company Info
HQ Location
San Francisco, CA
Founded
2011
Headcount
1001-5000
Total Funding
$373.0M
Latest Round
Series D
Latest Round
09/12/2021
Company Socials
Customers
8
Verified customers
Type
0
1
Community Health Center (1)
Hospitals / Health System (1)
Primary Care Clinic (1)
Virtual-First Provider (1)
Specialty
0
1
2
Metabolic Health (2)
Primary Care (2)
Behavioral Health (1)
Women's Health (1)
Provider Headcount
0
1
1-100 (1)
501-2000 (1)
2001-5000 (1)
Showcased Customers
See all (7)Integra Managed Care leverages Talkdesk Quality Management to enhance its healthcare workforce's performance, offering supervisors insights into staff interactions through call metrics analysis and recordings.
Virtuagym replaced its legacy, on-premise system with Talkdesk’s virtual call center solution to manage growing call volume.
Mochi Health uses Talkdesk to enable efficient call handling and seamless escalations to ensure patient inquiries are resolved in the first call.
Memorial Healthcare System implemented Talkdesk to consolidate 12 separate on-premise contact centers into a unified Patient Access Center, aiming to improve the caller experience through automation, enhanced caller identification, and seamless integration with Epic EHR.
Integrations
See all (1)ActiumHealth
Claimed
ActiumHealth
Company Info
Founded: 2014
Headcount: 51-200
Customers
Verified Customers: 17
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan, Life Sciences, Government, Pharmacies
Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, HIPAA
ActiumHealth provides AI-driven solutions to enhance patient engagement and streamline healthcare operations. Their offerings include 'Interact,' a customizable voice agent for patient communication; 'Activate,' which uses AI to identify and engage high-need patients; and 'Illuminate,' an analytics platform powered by large language models to analyze patient interactions. These tools aim to improve patient experience, optimize workflows, and support data-driven decision-making in healthcare settings.
Bland AI
Claimed
Bland AI
Company Info
Founded: 2023
Headcount: 11-50
Customers
Verified Customers: 6
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Life Sciences, Health Plan
Product Overview
Bland is an infrastructure solution to build AI phone agents for a variety of healthcare use cases, including cold calling for surveys, prior authorization, appointment scheduling, verification of benefits, and automated follow up to inbound inquiries. On the technical side, Bland have built their own LLM models for lower-latency conversations and higher reliability, and have the ability to break conversations into various sub-prompts to scale conversational complexity.
Clearstep
Claimed
Clearstep
Company Info
Founded: 2018
Headcount: 11-50
Customers
Verified Customers: 18
Customers Served: Ambulatory Practice, Hospital / Health System, Digital Health Provider, Health Plan
Product Overview
Clearstep provides AI-driven digital solutions to enhance patient navigation and engagement within healthcare systems. Their offerings include a virtual triage tool that allows patients to assess symptoms and receive guidance on appropriate care options, a patient services chatbot that automates routine administrative tasks such as prescription support and appointment scheduling, and clinical journey tools that streamline post-discharge monitoring and communications. These tools aim to improve patient access to care, reduce administrative burdens on healthcare providers, and optimize care team efficiency.