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Talkdesk

Talkdesk

Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions.

Overview
Customers
Integrations

Customers

8
Verified customers
Type
25%
25%
25%
25%
0
1
Community Health Center (1)
Hospitals / Health System (1)
Primary Care Clinic (1)
Virtual-First Provider (1)
Specialty
33%
33%
17%
17%
0
1
2
Metabolic Health (2)
Primary Care (2)
Behavioral Health (1)
Women's Health (1)
Provider Headcount
33%
33%
33%
0
1
1-100 (1)
501-2000 (1)
2001-5000 (1)
7
Showcased Customers
Integra Managed Care
Integra Managed Care leverages Talkdesk Quality Management to enhance its healthcare workforce's performance, offering supervisors insights into staff interactions through call metrics analysis and recordings.
Virtuagym
Virtuagym replaced its legacy, on-premise system with Talkdesk’s virtual call center solution to manage growing call volume.
Mochi Health
Type: Virtual-First Provider
Specialty: Metabolic Health
Mochi Health uses Talkdesk to enable efficient call handling and seamless escalations to ensure patient inquiries are resolved in the first call.
Memorial Healthcare System
Type: Hospitals / Health System
Headcount: 2001-5000
Memorial Healthcare System implemented Talkdesk to consolidate 12 separate on-premise contact centers into a unified Patient Access Center, aiming to improve the caller experience through automation, enhanced caller identification, and seamless integration with Epic EHR.
Medfar
Medfar used Talkdesk to transition all of its healthcare call center agents to work-from-home (WFH) amid the COVID-19 pandemic.
Force Therapeutics
Force Therapeutics uses Talkdesk to automate patient communications.
Carbon Health
Type: Primary Care Clinic
Specialty: Metabolic Health, Primary Care, Women's Health
Headcount: 501-2000
Carbon Health uses Talkdesk to enhance their call response rates and efficiency through automation and AI.