Vox is an AI call center platform for Medicare distributors and carriers with AI voice agents, generative AI-powered insights, and real-time coaching for human agents. These AI voice agents, like the lead-qualifying agent Sophia, handle tasks such as screening potential leads, managing member inquiries, and conducting follow-up surveys, thus allowing human agents to focus on more complex interactions. The platform's Insight tool transcribes and analyzes every call, providing actionable data on customer interactions, which helps in improving sales strategies, customer satisfaction, and product design.