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Product Overview
Vox is an AI call center platform for Medicare distributors and carriers with AI voice agents, generative AI-powered insights, and real-time coaching for human agents. These AI voice agents, like the lead-qualifying agent Sophia, handle tasks such as screening potential leads, managing member inquiries, and conducting follow-up surveys, thus allowing human agents to focus on more complex interactions. The platform's Insight tool transcribes and analyzes every call, providing actionable data on customer interactions, which helps in improving sales strategies, customer satisfaction, and product design.
Customers Served
Categories
Company Info
HQ Location
Not available
Founded
Not available
Headcount
11-50
Total Funding
Not available
Latest Round
Not available
Latest Round
Not available
Company Socials
ActiumHealth
Claimed
ActiumHealth
Company Info
Founded: 2014
Headcount: 51-200
Customers
Verified Customers: 17
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan, Life Sciences, Government, Pharmacies
Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, HIPAA
ActiumHealth provides AI-driven solutions to enhance patient engagement and streamline healthcare operations. Their offerings include 'Interact,' a customizable voice agent for patient communication; 'Activate,' which uses AI to identify and engage high-need patients; and 'Illuminate,' an analytics platform powered by large language models to analyze patient interactions. These tools aim to improve patient experience, optimize workflows, and support data-driven decision-making in healthcare settings.
CallMiner
Claimed
CallMiner
Company Info
Founded: 2002
Headcount: 201-500
Customers
Verified Customers: 6
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan, Life Sciences, Employers, Government
Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, PCI DSS, ISO 27001
CallMiner is a conversation intelligence platform that AI and machine learning to analyze omnichannel customer interactions, interpret customer sentiment, and generate trend insights.
Other Categories
Hyro
Claimed
Hyro
Company Info
Founded: 2018
Headcount: 51-200
Customers
Verified Customers: 20
Customers Served: Hospital / Health System, Ambulatory Practice, Health Plan, Retail Healthcare
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, CCPA, HIPAA, GDPR
Hyro is an AI contact center and AI chatbot focused on automating administrative functions like scheduling, IT help desk, and physician search, prescription refills, and answering FAQS. They also provide conversational analytics solutions to extract insights from patient interactions, such as which specialities and clinicians are receiving the most calls, or which customer intents are common but unrecognized.