Luminai is a healthcare automation platform for RCM and Clinical Operations that uses a trained language to task execution ML model that can read documentation and execute tasks with a keyboard and mouse. Luminai's technology converts standard operating procedures into executable actions, handling complex logic without PHI leaving the system. Key RCM applications include registration, eligibility, coverage discovery, prior authorization, billing edits, and denials management. Additionally, it incorporates an LLM-oriented "Think" function to infer and summarize data, making clinical operation recommendations, such as processing lab reviews and suggesting next steps based on pre-programmed logic.

Abstrakt is AI call guidance software that provides real-time agent guidance to improve compliance and automate QA.

Amazon Connect is a cloud-based contact center service by AWS that provides a unified interface for handling customer interactions via voice, chat, and tasks. It includes capabilities such as skills-based routing to match customers with the best-suited agent, real-time caller authentication, and fraud detection using voice characteristics, and detailed case management to track and resolve customer issues across multiple interactions. Additionally, it offers advanced analytics for sentiment analysis, transcription, and compliance monitoring, as well as tools for agent productivity like generative AI-powered assistance and customizable step-by-step guides.