Verbal is an AI-enabled agent assistance and performance improvement platform designed for clinical operations across healthcare providers and payers, from providers to call center staff. Verbal integrates with leading voice and video communications platforms to capture real-time audio for analysis. It offers real-time reminders and feedback to clinicians and staff, automatically generating notes from patient interactions. Each customer's AI model and checklist is customized to align with their specific communication practices, comparing transcripts against organizational best practices. Additionally, Verbal provides post-call assessments, adherence scores, patient summaries, and captures metrics like speaker pace, listen/talk ratio, and sentiment, all viewable through a manager dashboard.