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Acuity Scheduling

Acuity Scheduling

Acuity Scheduling provides a platform for scheduling patient appointments, integrating payment processing, sending automated reminders, managing multiple clinic locations, and ensuring HIPAA compliance.

Product Overview

Acuity Scheduling enables healthcare providers to set and manage appointment schedules, automate booking processes, and send reminders. It supports HIPAA compliance for secure patient data handling, integrates with payment systems for financial transactions, and allows for client self-scheduling with options for cancellation and rescheduling. The tool also facilitates management of multiple clinic locations, staff assignments, and provides detailed reporting on appointments and performance. Additionally, it includes customizable forms for patient intake and integrates with third-party applications to extend its utility in healthcare settings.

Customers Served

Digital Health Provider
Ambulatory Practice

Company Info

Founded
2006
Headcount
1001-5000
Total Funding
Not available
Latest Round
Not available
Latest Round
Not available

Company Socials

LinkedIn
X
Crunchbase
YouTube
Vimeo
GitHug

Reviews

Acuity Scheduling Transcript
View Product Page

4/5
22 min readReviewed on: 07/19/2023
Reviewer
Title: CTO
Organization Type: Virtual-First Provider
Specialty: Pediatrics, Behavioral Health
Summary
  • Product Usage: Acuitys functionality was used primarily for scheduling medical appointments, providing a range of pre-built features and functionalities that could cater to different situations.

  • Strengths: Acuity was praised for its reliable API, the flexibility of the platform in terms of how customer interactions could be managed along with being affordable and offering solid, well-documented, and stable integrations.

  • Weaknesses: Limitations arose as company requirements became more complex, including controlling clinicians’ schedules, establishing group appointments, handling provider licensure, and at times, there were challenges with the Zoom integration. Steep jumps in costs, particularly related to licenses, also presented issues.

  • Overall Judgment: The reviewer believes choosing Acuity was the right decision in the earlier phase of the company due to its flexibility, affordability, and well-documented reliable integration, although issues arose when requirements become more complex, but he doubted the company would stick with Acuity in the long term unless a few fundamental changes are made, notably the pricing and support for specific healthcare use cases.

Other Products Considered

Customers

4
Verified customers
Type
100%
0
1
2
3
Virtual-First Provider (3)
Specialty
33%
33%
17%
17%
0
1
2
Cardiology (2)
Metabolic Health (2)
Primary Care (1)
Women's Health (1)