Product Usage: Ribbon Health was used in an app for a large, self-insured employer to manage employee health, providing real-time, accurate information on provider types, medical services, availability, and insurance acceptance, thus improving provider search.

Strengths: The Ribbon Health team’s collaborative approach, the product’s modularity, accuracy of data, and the efficient implementation process were significant strengths.

Weaknesses: As the company grew, customer attention reduced, slowing down the response time to concerns, and the initial documentation was weak, but has since improved.

Overall Judgment: Despite some initial problems and growing pains, Ribbon Health was an overall good choice due to their attention to customer needs, accurate data provision, and strong, collaborative team. However, as they continue to grow, maintaining their standout qualities will be a challenge.

Product Usage: The reviewer uses Zelis in their health insurance navigation company to identify in-network providers at various health plans and help customers understand their insurance plans.

Strengths: The main strengths of Zelis include direct access to data from insurance carriers, overall API reliability, and established relationships with many insurance carriers.

Weaknesses: Some weaknesses noted include outdated API structure, lack of transparency about data updates and availability, restrictions in API usage, and poor support service.

Overall Judgment: Despite some obstacles, the reviewer feels they made the correct choice due to Zelis’ unique data partnership capability and regards it as the best available option for their specific use case.

Product Usage: Ribbon is used to clean provider and location data for the company’s network directory, verify the accuracy of data sources, and provide additional metadata.

Strengths: The Ribbon product meets expectations in terms of data quality, is easy to use with a well-documented API, offers great support, and allows for customization without extra charges.

Weaknesses: The product has occasional reliability issues, does not provide hierarchical categorization for specialties, making it difficult to pull data at both levels, and the specialties endpoint could be improved.

Overall Judgment: The user is satisfied with Ribbon’s performance and plans to continue using it in the foreseeable future, largely due to the convenience and efficiency it provides. However, further improvements in data categorization and reliability could enhance user experience.