Staffing, Consults, and Referrals

The Staffing, Consults, and Referrals category focuses on solutions that streamline workforce management and facilitate efficient coordination across healthcare providers. Clinical Staffing tools help organizations manage workforce needs, ensuring the right healthcare professionals are available to deliver care when and where it is needed. Referral Management platforms automate the referral process, ensuring patients receive timely care from the appropriate specialists, improving care coordination and reducing delays in treatment. Electronic Consults (eConsults) enable primary care providers to collaborate with specialists remotely, reducing the need for in-person visits while enhancing access to expert opinions. Social Care solutions address the non-clinical needs of patients, such as housing, nutrition, and transportation, by connecting individuals with community resources and services. Together, these tools improve the efficiency of healthcare delivery, enhance patient outcomes, and ensure a more holistic approach to care by integrating clinical and social support.
Clinical Staffing
Clinical Staffing services provide temporary or long-term healthcare professionals, including physicians, nurses, and allied health staff, to fill staffing gaps and meet fluctuating demand. These services often include the necessary tools and support systems that healthcare professionals need to perform their duties effectively within a variety of healthcare settings. By leveraging outsourced clinical staffing, healthcare organizations can address the challenges of recruiting and retaining permanent staff, manage costs more effectively, and ensure continuity of care without the long-term commitments associated with direct hires.
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Electronic Consults
Electronic Consults products enable providers, often primary care providers, to connect directly with a specialist to enhance care quality about a specific patient condition. Products in this category often integrate with EHR systems, help the primary provider source and identify potential specialists, and allow the provider to send relevant patient information to the specialist either synchronously or asynchronously, for their expert advice. These products support efficient interaction by allowing clinicians to exchange information without the need for face-to-face specialist visits.
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Referral Management
Referral vendors help provider organizations manage the end-to-end referral process. These solutions enable referring providers to locate quality specialists, check patient insurance eligibility, schedule visits, send and receive clinical information, and engage with patients. ‍ Most EHRs provide basic functionality in support of referral workflows. Purpose-built referral solutions help to streamline the process, providing more advanced management and reporting capabilities for both referring providers and specialists.
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Social Care
Products and services in the Social Care category help advance social determinants of health (SDoH) by identifying, tracking, and helping mitigate barriers to care, including food scarcity, financial hardship, lack of transportation, and other system issues. Functionality across these products includes: - Identifying potential barriers to care using collected data and internal datasets, and surfacing potential issues to providers and care managers at the point of care - Tracking patients both longitudinally and across cohorts to ensure quality of care across patient populations - Mitigating barriers to care through referral networks, service programs, and integrated workflows that help clinicians tailor their care to the patient’s needs.
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