Virtual and At-Home Care

Emergency Telehealth products leverage telehealth technology to integrate emergency medicine services into 911 and Emergency Medical Services (EMS) workflows, addressing the frequent use of emergency systems for non-urgent cases. These solutions enable EMS personnel to connect patients with emergency physicians via virtual consultations, facilitating on-the-spot treatment or appropriate diversion to non-emergent care settings. By providing an alternative to emergency department visits for non-critical situations, emergency telehealth triage enhances public safety, reduces EMS response times for critical calls, and alleviates strain on emergency healthcare systems. In addition to immediate triage, these platforms often offer ongoing support, including care coordination, prescription assistance, and connections to social or transportation services, creating a more patient-centered and efficient emergency care ecosystem.

Last Mile Care focuses on delivering healthcare services directly to patients at home, aiming to bridge care gaps. These products often incorporate Remote Patient Monitoring and home visit teams to provide diagnostic services or ongoing care, enhancing accessibility and convenience for patients.

Post-Acute Transitional Care solutions help healthcare providers manage the critical handoff period following an acute care episode, ensuring patients safely transition to home, skilled nursing facilities, or other post-acute settings. These tools are designed to reduce readmissions, close care gaps, and improve patient outcomes through coordinated, proactive follow-up. They are used by discharge planners, care managers, and transitional care teams to monitor recovery and ensure adherence to discharge plans. When They Are Used: • Discharge from Inpatient Settings: Coordinating follow-up care after hospitalization or surgery. • High-Risk Patient Monitoring: Supporting patients with complex conditions during the vulnerable post-discharge window. • Care Transitions to SNFs or Home Health: Ensuring smooth handoffs and communication across care settings. • 30-Day Readmission Prevention: Tracking and addressing early warning signs that may lead to avoidable readmissions. Key Features: • Automated Outreach and Follow-Up: Phone, SMS, or portal-based tools to check in with patients post-discharge. • Care Plan Reinforcement: Delivery and clarification of discharge instructions, medication plans, and next steps. • Risk Stratification: Identification of high-risk patients who need enhanced monitoring or support. • Cross-Setting Communication: Tools for sharing information between hospitals, SNFs, PCPs, and home care teams. • Task Management and Alerts: Workflows to manage follow-up tasks, schedule appointments, and escalate concerns. These solutions help providers extend care beyond the hospital walls, improving continuity, reducing complications, and aligning with value-based care goals.

Remote Patient Monitoring (RPM) products not only include direct monitoring devices such as wearables, digital scales, blood pressure cuffs, and glucose monitors, but also the platforms and software that enable interaction with the collected health data. These systems aggregate and analyze the data from wearables and other monitoring devices, providing healthcare providers with insights into patient health trends and alerts for abnormal readings.

Telehealth Platforms facilitate virtual visits with HIPAA-compliant video calls, as well asynchronous communications. Products often have features like virtual patient waiting rooms and provider notifications, chat capabilities, appointment reminders, integration with EHRs, and other security features.