Assort Health
Product Overview
Customers Served
Categories
Company Info
Company Socials
Vendor’s Notes
Use Cases
Use cases include patient scheduling and patient engagement.
Core Differentiators
Assort Health is the first generative AI specifically designed for healthcare call centers. It boasts the largest labeled dataset of patient calls, along with real case studies that demonstrate its effectiveness in increasing appointment volume, reducing dropped calls, and lowering costs.
Demos
Reviews
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Product Usage: The Assort Health AI Call Center system is heavily used in managing patient appointments including booking, rescheduling, and cancelling for new and established patients.
Strengths: The system significantly reduces call abandonment rates, extends service hours beyond traditional call center operations, and allows for a smoother, more efficient patient experience.
Weaknesses: An area for improvement is in the linking of insurance to the patient, which has been a challenge but is expected to improve with the integration of Epic.
Overall Judgment: Assort Health AI Call Center has been highly beneficial, contributing significantly to improved patient experience and clinic efficiency, with potential for further growth and integration with revenue cycle management and other services.