Product Usage: Awell is used to automate sending assessments and reminders, lock patient-reported outcome forms post-completion, automate task triggers for both patients and providers, and for logging certain metrics.

Strengths: Awell is versatile, user-friendly, boasts of excellent customer support, and is considered cost-effective.

Weaknesses: Product weaknesses include limited out-of-the-box integrations that require custom webhook handlers for certain functions, and there are occasional bugs being ironed out. However, Awell’s integrations seem to be improving over time.

Overall Judgment: Despite its minor faults, Awell is deemed a satisfactory and cost-effective solution beneficial to a smaller startup with budget constraints.