Product Usage: Change Healthcare’s APIs are used for claim submission, claim status, and eligibility checks.

Strengths: The product offers a self-serve option and flexible contract terms that are useful in testing and adjusting business requirements.

Weaknesses: Customer support, onboarding and sales processes are disorganized and unresponsive, making it hard to address custom needs and software issues.

Overall Judgment: Though not entirely satisfied due to several challenges, the company intends to renew the contract due to the high cost of switching to another service provider.