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Customer.io

Customer.io

Customer.io offers messaging tools for healthcare, including HIPAA-compliant email and SMS campaigns, data segmentation, and automation for engaging patients across their journey.

Product Overview

Customer.io offers messaging tools for healthcare, including HIPAA-compliant email and SMS campaigns, data segmentation, and automation for engaging patients across their journey.

Customers Served

Digital Health Provider
Ambulatory Practice

Company Info

Founded
2012
Headcount
201-500
Total Funding
$5.3M
Latest Round
Series A
Latest Round
04/07/2022

Company Socials

LinkedIn
X
Crunchbase
YouTube
Vimeo
GitHug

Demos

Reviews

Customer.io Transcript
View Product Page

4.5/5
16 min readReviewed on: 08/15/2023
Reviewer
Title: Chief Product Officer
Organization Type: Virtual-First Provider
Specialty: Behavioral Health
Summary
  • Product Usage: The reviewer uses Customer.io to track patient follow-ups, with most of its use being to communicate with patients via SMS and email reminders regarding their need to follow-up on a visit.

  • Strengths: Customer.io excels at providing efficient message orchestration and flexible campaign set-up, along with capabilities such as time-delays, prompt customer support and generous messaging volume in their pricing structure.

  • Weaknesses: The integration process had its challenges, specifically with automated tracking of back-end events, and analytics reporting regarding successful attributions needs improvement.

  • Overall Judgment: The reviewer views the decision to choose Customer.io as the right one, and intends to continue using it in the future due to its out-of-the-box capabilities and cost-effectiveness.

Other Products Considered

Customers

5
Verified customers
Type
80%
20%
0
1
2
3
4
Virtual-First Provider (4)
Primary Care Clinic (1)
Specialty
22%
22%
22%
22%
11%
0
1
2
Behavioral Health (2)
Cardiology (2)
Metabolic Health (2)
Primary Care (2)
Women's Health (1)