Product Overview
Security and Compliance Certifications: HIPAA
Syllable is an AI-driven platform that automates healthcare customer service interactions, including call handling and online inquiries for tasks like appointment scheduling and prescription refills.
Customers Served
Categories
Company Info
HQ Location
Mountain View, California
Founded
2016
Headcount
51-200
Total Funding
$82.0M
Latest Round
Series C
Latest Round
02/07/2022
Company Socials
Pricing
Flat annual fee based on call volume
Vendor’s Notes
Use Cases
Syllable automates ambulatory and hospital contact center workflows. Automations include rx refills, appointment management, scheduling, outbound care gap closures, direct routing, and patient information.
Core Differentiators
Syllable has automated more than 20 million phone calls to over 300 clinics and hospitals. Our institutional experience in healthcare and longtime focus on voice differentiates us as the clear leader in this category.
Demos
Customers
12
Verified customers
Type
0
2
4
6
8
10
Hospitals / Health System (9)
Provider Headcount
0
2
4
6
8
10
501-2000 (1)
5001+ (9)
Showcased Customers
See all (12)Outbound call automations for care gap closure.
Integrations
See all (3)In Epic Showroom. Live deployments at hundreds of practices.
Engaged with Genesys. Able to integrate to flow through ODN, caller ID, etc.
Syllable acquisition Actium integrated with Salesforce (link) to add next-best-actions.
For calls can pass through ODN, caller ID, etc.
Assort Health
Claimed
Assort Health
Company Info
Founded: 2023
Headcount: 11-50
Customers
Verified Customers: 1
Customers Served: Digital Health Provider, Hospital / Health System, Ambulatory Practice
Product Overview
1 ReviewsAssort Health develops AI-powered solutions tailored for healthcare call centers to manage patient interactions. Their generative AI agents handle tasks such as appointment scheduling, cancellations, confirmations, and triaging calls to appropriate departments. The platform integrates with over 84 electronic health record (EHR) systems, including Epic and Cerner, to facilitate real-time data access and updates.
Other Categories
ActiumHealth
Claimed
ActiumHealth
Company Info
Founded: 2014
Headcount: 51-200
Customers
Verified Customers: 17
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan, Life Sciences, Government, Pharmacies
Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, HIPAA
ActiumHealth provides AI-driven solutions to enhance patient engagement and streamline healthcare operations. Their offerings include 'Interact,' a customizable voice agent for patient communication; 'Activate,' which uses AI to identify and engage high-need patients; and 'Illuminate,' an analytics platform powered by large language models to analyze patient interactions. These tools aim to improve patient experience, optimize workflows, and support data-driven decision-making in healthcare settings.
Bland AI
Claimed
Bland AI
Company Info
Founded: 2023
Headcount: 11-50
Customers
Verified Customers: 6
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Life Sciences, Health Plan
Product Overview
Bland is an infrastructure solution to build AI phone agents for a variety of healthcare use cases, including cold calling for surveys, prior authorization, appointment scheduling, verification of benefits, and automated follow up to inbound inquiries. On the technical side, Bland have built their own LLM models for lower-latency conversations and higher reliability, and have the ability to break conversations into various sub-prompts to scale conversational complexity.