AI Clinician Assistant
Ambience Healthcare Transcript
Product Usage: The product is primarily used for dictating patient notes in both telemedicine and hospital environments, with the AI function capable of transcribing conversations accurately.
Strengths: The product excels in quick and accurate transcription, recognition of names of places and people, and minimal downtime. Audio is saved locally during downtime for later transcription.
Weaknesses: The product does not allow an option to select patient’s pronouns and occasionally misinterprets certain words (a problem referred to as ‘hallucinating’).
Overall Judgment: Despite its flaws, the product is deemed effective, time-saving, and well managed by the company, with excellent customer service and receptive to user feedback.
Nuance DAX Transcript
Product Usage: User employs DAX for documentation during both well-child and acute care visits, reporting a tremendous reduction in charting time and increased patient interaction.
Strengths: DAX’s strongest features include improved patient engagement, significant reduction in charting time, and an impressive AI note-taking technology which can organize notes appropriately even when the conversation is not linear.
Weaknesses: Areas of weakness include errors in accuracy of the captured content, occasional connectivity issues, and a delay in the finalization and delivery of notes.
Overall Judgment: Despite the identified issues, the user considers the adoption of DAX a right choice that has positively transformed their practice, allowing for patient-focused care and efficient administrative tasks.
Assort Health Transcript
Product Usage: The Assort Health AI Call Center system is heavily used in managing patient appointments including booking, rescheduling, and cancelling for new and established patients.
Strengths: The system significantly reduces call abandonment rates, extends service hours beyond traditional call center operations, and allows for a smoother, more efficient patient experience.
Weaknesses: An area for improvement is in the linking of insurance to the patient, which has been a challenge but is expected to improve with the integration of Epic.
Overall Judgment: Assort Health AI Call Center has been highly beneficial, contributing significantly to improved patient experience and clinic efficiency, with potential for further growth and integration with revenue cycle management and other services.
Abridge Transcript
Product Usage: Abridge is used for clinical documentation, with its mobile app being used to pre-chart and document patient interactions.
Strengths: Abridge simplifies the clinical documentation process, making it possible to complete a patient visit using a smartphone or tablet. Its easy-to-use interface and customizable documentation options are praised.
Weaknesses: Abridge does not offer deep integration with Epic systems and struggles with facilitating order entry.
Overall Judgment: Despite its weaknesses, the reviewer regards Abridge as a stand-out option for AI-based clinical documentation. The reviewer appreciates the quality of the notes generated, the user-friendly interface, and the value for price. Despite the lack of deep Epic integration, they would choose Abridge again.
Nabla Copilot Transcript
Product Usage: The Nabla Copilot AI software is used to provide real-time documentation during patient visits, generating transcripts and summaries within seconds.
Strengths: The software excels in providing quick, reliable transcription services, with a user-friendly and efficient interface.
Weaknesses: It can struggle at times with shorter patient interactions due to insufficient data and lacks personalization in its note-taking format.
Overall Judgment: While there are a few areas needing improvement, the reviewer believes Nabla Copilot was a good choice, lauding its ease of use, installation, and reliability.
Augmedix Go Transcript
Product Usage: Augmedix Go is used to facilitate real-time medical documentation by capturing information during patient encounters and transforming the data into structured clinical notes.
Strengths: Augmedix Go possesses an agile and adaptable approach, compatibility with emergency department workflows, a personalized onboarding process, ability to distinguish between multiple speakers, and impressive customer support.
Weaknesses: Note quality can be variable due to instances of language misunderstandings and redundancy; audio capture in noisy settings can be challenging, there isn’t seamless integration with the electronic health record system yet.
Overall Judgment: Augmedix is considered an excellent choice for reducing the burden of documentation on providers and enhancing patient care, despite the need to improve note quality and indoor-noise reduction capabilities.
Augmedix Live Transcript
Product Usage: The reviewer uses Augmedix Live as an ambient scribe service, with recorded notes sent to the scribe who then enters the information into patient records.
Strengths: Augmedix Live is highlighted for its reliability and the quality of customer service the reviewer has received.
Weaknesses: The reviewer mentions inconsistency in the quality and performance of the remote scribes as an area of weakness.
Overall Judgment: Overall, the reviewer is satisfied with Augmedix, stating that the benefits have outweighed the initial challenges encountered.
Candid Health Transcript
Product Usage: Candid is mainly used for post-visit claims adjudication, including claim submission, payment posting, denial management, accounts receivable, and reporting.
Strengths: The product offers a clear user interface, sufficient denial management functionality, responsive customer service and is more cost-effective compared to competitors.
Weaknesses: The product lacks the ability to bulk edit claims and some configuration options are not available to end users but must be done by their engineering team.
Overall Judgment: Despite minor areas for improvement, the product is a valuable, cost-effective solution to revenue cycle management, with excellent customer service and a straightforward user interface.
Ambience Healthcare Transcript
Product Usage: Ambience, an AI scribe, is integrated with athenahealth and is used for patient consultation and note-taking, enabling the clinicians to focus more on patient care.
Strengths: Ambience records every consultation, automates note-taking, and is a significant time-saver; it takes only a couple of minutes to produce a note that requires minimal editing.
Weaknesses: The system may experience outages, disrupting workflows, and sometimes producing inaccurate medical notes.
Overall Judgment: Despite its weaknesses, Ambience has generally met the company’s key requirements, and the majority of their clinicians appreciate it.
Nabla Copilot Transcript
Product Usage: Nabla is used at a high-end concierge primary care clinic, primarily for ad hoc phone calls with patients and other providers, rather than its initial intended use to document regular patient encounters.
Strengths: Nabla excels in its user experience, offering an intuitive UI, ability to nudge the model for more detailed notes, a free trial for up to 30 consultations per month, and prompt rollout of new features and updates.
Weaknesses: Nabla struggles to capture complex medical information and lacks the ability to filter in/out content deemed extraneous; it also lacks robust integration with EHRs, which can cause confusion and frustration among providers.
Overall Judgment: Despite some limitations, Nabla is a reliable and affordable AI scribe option that is easily accessible and flexible to accommodate different physician styles and templates, making it a good starting point for practices that are looking to implement AI scribe technology.
Candid Health Transcript
Product Usage: The product is used for back-end revenue cycle processes, from claim submission to payer and patient payment reconciliation.
Strengths: The product is flexible, accepts APIs, and works with a variety of claim formats.
Weaknesses: The product is a startup, meaning they are still building and developing certain features that established products already have.
Overall Judgment: The reviewer deemed their choice of Candid Health to be the right one as it provides flexibility and partnership that other mature products might not offer.
DeepScribe Transcript
Product Usage: The AI transcription product is used in an oncology practice to replace traditional dictation and improve efficiency, allowing practitioners to spend more time with patients and less time on dictation.
Strengths: The AI’s ability to learn and improve with each use, increased efficiency, and improved patient interaction are key strengths, leaning towards eliminating the need for traditional transcriptionists.
Weaknesses: The tool sometimes pulls in irrelevant information if the patient goes off on a tangent, and has difficulty correctly identifying and spelling names.
Overall Judgment: Overall, the product has significantly improved efficiency by reducing the time spent on dictations but would have benefited from comparative analysis with other similar products before purchase.
DeepScribe Transcript
Product Usage: DeepScribe is used extensively within the health system to record patient visits, transcribe them into notes, and integrate the notes into the Epic system.
Strengths: DeepScribe has quick turnaround time, produces high-quality notes that require minimal editing, and integrates seamlessly with the Epic system.
Weaknesses: An area needing improvement is the lack of help with coding, which could maximize reimbursement for healthcare organizations and justify the cost of the product.
Overall Judgment: DeepScribe has significantly reduced the time physicians spend on notes, and user feedback has been overwhelmingly positive, making it a valuable tool.
Suki Assistant Transcript
Product Usage: Suki is used for dictation directly into patient encounter notes and other areas, with additional functionalities for using templates in encounter plans and macros.
Strengths: Suki’s main strength is its user-friendly nature, which allows physicians to interact with the product easily and comfortably without needing technical expertise.
Weaknesses: Suki could improve its native application to the same quality level as its enhanced review and further refine the tuning of its ambient mode.
Overall Judgment: Suki serves well as a reliable, user-friendly dictation tool with a helpful support team; its ability to work in various modes is valuable, even though some improvement areas remain.
Nuance DAX Transcript
Product Usage: The product, Nuance DAX, is used as an AI scribing tool for medical visits, capturing detailed patient and visit information and transcribing them into medical records.
Strengths: The product delivers high-quality, detailed and organized notes, improves on patient-provider interaction, and seamlessly integrates with existing EMR systems.
Weaknesses: The turnaround time for the full service offering is within 24 hours, which is not ideal for providers who prefer to close notes at day’s end and it’s costlier than some competitors.
Overall Judgment: Despite some drawbacks such as cost and turnaround time, the product is considered valuable and effective, with the recommendation being in favor of using DAX, especially the DAX Express version.
Adonis Transcript
Product Usage: The team mainly uses the Adonis for claims processing, with Adonis taking full control of the RCM process.
Strengths: Adonis’ RCM services require minimal involvement from the user’s team, making them appear like an extension of the user’s team; the alignment of incentives was also praised.
Weaknesses: The absence of a medical coder for accurate representation of the user’s care and flow with the right CPT codes was noted as a weakness; the late availability to the dashboard was also seen as a negative.
Overall Judgment: The reviewer has been happy with Adonis, relishing the minimal involvement their team needs to have and praising the customer service and the strong connection the company tries to establish with its customers.
Sully.ai Transcript
Product Usage: The user uses Sully as a virtual scribe for both in-person and virtual clinical visits through an app on an Android phone. Sully records the interaction, generates a report, and emails it to the user, who then imports the report into their electronic medical record system (EMR).
Strengths: Highlights of Sully include its accurate capture of interactions, transformation of patient instructions into conversational language, and added value for users without automatic diagnostic codes integration. The support provided by the Sully team is also considered excellent.
Weaknesses: Sully doesn’t always accurately transcribe medicinal brand names and lacks a built-in mechanism to correct such errors. The current lack of seamless integration with Epic and other EMR systems is another limitation, hindering usage ease.
Overall Judgment: The reviewer is extremely satisfied with Sully, remarking that it fills their need for a scribe and helps with capturing necessary details correctly and comprehensively.
Nabla Copilot Transcript
Product Usage: Nabla is used as a transcription tool for virtual conversations with patients in order to generate organized notes for medical records.
Strengths: The tool is efficient in transcribing patient-doctor conversations and automatically transforming them into well-structured clinical notes, ultimately saving time for clinicians.
Weaknesses: AI limitations mean Nabla cannot perform a mental status exam without human input, nor generate the assessment and plan section unless the clinician visibly dictates it.
Overall Judgment: Despite some technological limitations, Nabla provides significant time advantages and boosts conversation focus with patients, thereby improving patient care.
Ambience Healthcare Transcript
Product Usage: Ambience is used to automatically generate patient notes and summaries during medical consultations, with the ability to integrate directly into EMR systems for seamless entry of patient data.
Strengths: The software’s strengths include high-quality note generation, ease of use, reliability, real-time transcription, and a high degree of accuracy in diagnosis coding; In addition, it has the ability to translate notes into patient-friendly language and integrates smoothly with EMR systems.
Weaknesses: Previously, manually entering diagnoses codes was a notable weakness, but this has been addressed with the introduction of an auto-code feature; Unrequested nutrition advice in notes was another weakness, but regarded by some as a helpful feature.
Overall Judgment: Ambience is highly valued for its efficiency and quality in producing notes during patient visits, significantly reducing the burden of manual data entry and making it a critical tool for the organization.
Ambience Healthcare Transcript
Product Usage: The reviewer uses Ambience, an AI scribe, to alleviate heavy documentation load in their long term care company.
Strengths: Ambience is highly customizable, has quick setup times, produces high-quality notes, and helps expedite the closure of notes.
Weaknesses: Certain medication names can be misunderstood and chart viewing on mobile devices can be difficult.
Overall Judgment: Despite still being in the pilot phase, the reviewer is satisfied with Ambience, citing its contributions to improved patient and clinician satisfaction.
Nabla Copilot Transcript
Product Usage: Nabla Copilot is used as a AI consultation and transcription tool, integrated into their Electronic Health Records via API or used through the Chrome extension.
Strengths: Its key strengths include its speed, the high-quality and wide variety of note templates, and superior quality of transcription.
Weaknesses: Some users noted challenges in adjusting to the brevity of Nabla’s notes compared to traditional clinical documentation.
Overall Judgment: Nabla Copilot has shown to be a robust and efficient option for AI-aided clinical documentation, with great potential for further integration and customization.
Enter Health Transcript
Product Usage: Enter functions as the claims submission provider, handling insurance responses, verifying eligibility, and informing us of any claims denials.
Strengths: Enter offers transparency, allowing the reviewer to see actions taken on a claim, are specific in what needs to be done to resolve a given claim, and are responsive to operational feedback.
Weaknesses: Enter sometimes does not respond to messages quickly enough, and they sometimes fail to keep track of changes, resulting in redundancy in communication.
Overall Judgment: Despite some communication issues, Enter provides a very good service offering transparency, support, and guidance. The reviewer feels their decision was correct.
Candid Health Transcript
Product Usage: Candid Health is used to submit claims, handle EFT/ERA and EDI enrollments, perform preliminary checks on claims, and manage the claims process through an integrated workflow.
Strengths: Candid Health’s key strengths include a highly responsive team, a tech-focused approach, and a flexible rules engine.
Weaknesses: Ambiguity in service scope was a challenge initially which led to some confusion about responsibilities, the CSV export feature has been less reliable, and larger-scale operations may want to bring certain services in-house to handle higher complexity.
Overall Judgment: Candid Health comes highly recommended for its high-quality sales process, support, and account management, with particularly positive remarks on its ability to improve workflows and its desire to grow with customer base.
Candid Health Transcript
Product Usage: The product has been used for about a year and a half for revenue cycle management and it is adapted for scaling up operations, including new features like remote patient monitoring-based billing.
Strengths: Its expertise, understanding of venture-backed companies, scalability, and tech focus made it stand out from the competition; it also provides proactive services and handles issues effectively, even offering support for troubleshooting.
Weaknesses: The product had minor issues which were promptly addressed with transparency; there were also some gaps in functionality which, though identified and prioritized by the company, led to delays in delivery.
Overall Judgment: The reviewer has had a positive experience with the product and its performance, communication, and support from the vendors, considering it to be one of the best vendors in delivering value from their product.
Apero Transcript
Product Usage: Apero was primarily used to power all backend aspects of our Revenue Cycle Management (RCM) process, from claim submission to reporting.
Strengths: Apero excels in offering granular tracking and reporting on each individual claim throughout the RCM lifecycle.
Weaknesses: While offering a robust solution, Apero could further improve its product by adding higher-level summary features or more visually appealing information displays.
Overall Judgment: The company was satisfied with Apero due to its tech-forward approach, responsive customer service, and strategic partnership attitude.
Enter Health Transcript
Product Usage: Enter Health was used for revenue cycle management (RCM) services focused on CMS-1450 institutional billing for Medicare and Medicaid in a value-based setting.
Strengths: The strengths of Enter health include their advancement in AI and software efficiency, reasonable pricing model at smaller and larger scales, transparency in the data system, well-designed search function for outstanding or processed claims, automated functionalities, and excellent customer support.
Weaknesses: The product’s main weakness was its lack of knowledge and expertise in the user’s specialty and extensive difficulties in the integration process.
Overall Judgment: Enter Health is a robust platform with efficient and transparent processes, despite its shortcomings in handling specific specialties; better understanding of the different models between service-based and tech-based RCM could influence the decision to use it.