Product Usage: The product is primarily used for dictating patient notes in both telemedicine and hospital environments, with the AI function capable of transcribing conversations accurately.

Strengths: The product excels in quick and accurate transcription, recognition of names of places and people, and minimal downtime. Audio is saved locally during downtime for later transcription.

Weaknesses: The product does not allow an option to select patient’s pronouns and occasionally misinterprets certain words (a problem referred to as ‘hallucinating’).

Overall Judgment: Despite its flaws, the product is deemed effective, time-saving, and well managed by the company, with excellent customer service and receptive to user feedback.

Product Usage: Candid is mainly used for post-visit claims adjudication, including claim submission, payment posting, denial management, accounts receivable, and reporting.

Strengths: The product offers a clear user interface, sufficient denial management functionality, responsive customer service and is more cost-effective compared to competitors.

Weaknesses: The product lacks the ability to bulk edit claims and some configuration options are not available to end users but must be done by their engineering team.

Overall Judgment: Despite minor areas for improvement, the product is a valuable, cost-effective solution to revenue cycle management, with excellent customer service and a straightforward user interface.

Product Usage: Ambience, an AI scribe, is integrated with athenahealth and is used for patient consultation and note-taking, enabling the clinicians to focus more on patient care.

Strengths: Ambience records every consultation, automates note-taking, and is a significant time-saver; it takes only a couple of minutes to produce a note that requires minimal editing.

Weaknesses: The system may experience outages, disrupting workflows, and sometimes producing inaccurate medical notes.

Overall Judgment: Despite its weaknesses, Ambience has generally met the company’s key requirements, and the majority of their clinicians appreciate it.

Product Usage: The product is used for back-end revenue cycle processes, from claim submission to payer and patient payment reconciliation.

Strengths: The product is flexible, accepts APIs, and works with a variety of claim formats.

Weaknesses: The product is a startup, meaning they are still building and developing certain features that established products already have.

Overall Judgment: The reviewer deemed their choice of Candid Health to be the right one as it provides flexibility and partnership that other mature products might not offer.

Product Usage: Ambience is used to automatically generate patient notes and summaries during medical consultations, with the ability to integrate directly into EMR systems for seamless entry of patient data.

Strengths: The software’s strengths include high-quality note generation, ease of use, reliability, real-time transcription, and a high degree of accuracy in diagnosis coding; In addition, it has the ability to translate notes into patient-friendly language and integrates smoothly with EMR systems.

Weaknesses: Previously, manually entering diagnoses codes was a notable weakness, but this has been addressed with the introduction of an auto-code feature; Unrequested nutrition advice in notes was another weakness, but regarded by some as a helpful feature.

Overall Judgment: Ambience is highly valued for its efficiency and quality in producing notes during patient visits, significantly reducing the burden of manual data entry and making it a critical tool for the organization.

Product Usage: The reviewer uses Ambience, an AI scribe, to alleviate heavy documentation load in their long term care company.

Strengths: Ambience is highly customizable, has quick setup times, produces high-quality notes, and helps expedite the closure of notes.

Weaknesses: Certain medication names can be misunderstood and chart viewing on mobile devices can be difficult.

Overall Judgment: Despite still being in the pilot phase, the reviewer is satisfied with Ambience, citing its contributions to improved patient and clinician satisfaction.

Product Usage: Candid Health is used to submit claims, handle EFT/ERA and EDI enrollments, perform preliminary checks on claims, and manage the claims process through an integrated workflow.

Strengths: Candid Health’s key strengths include a highly responsive team, a tech-focused approach, and a flexible rules engine.

Weaknesses: Ambiguity in service scope was a challenge initially which led to some confusion about responsibilities, the CSV export feature has been less reliable, and larger-scale operations may want to bring certain services in-house to handle higher complexity.

Overall Judgment: Candid Health comes highly recommended for its high-quality sales process, support, and account management, with particularly positive remarks on its ability to improve workflows and its desire to grow with customer base.

Product Usage: The product has been used for about a year and a half for revenue cycle management and it is adapted for scaling up operations, including new features like remote patient monitoring-based billing.

Strengths: Its expertise, understanding of venture-backed companies, scalability, and tech focus made it stand out from the competition; it also provides proactive services and handles issues effectively, even offering support for troubleshooting.

Weaknesses: The product had minor issues which were promptly addressed with transparency; there were also some gaps in functionality which, though identified and prioritized by the company, led to delays in delivery.

Overall Judgment: The reviewer has had a positive experience with the product and its performance, communication, and support from the vendors, considering it to be one of the best vendors in delivering value from their product.