Elion

AI Contact Center

1 Result
Any
1
2
3
4
5
Brick-and-Mortar Provider
Orthopedics
By Product
Filters
Implementation Team
Product Oversight
Purchasing Team

Assort Health Transcript

Reviewed by Physician
Orthopedics
Brick-and-Mortar Provider
4.5/5
11 min readReviewed on: 01/11/2024
Summary:
  • Product Usage: The Assort Health AI Call Center system is heavily used in managing patient appointments including booking, rescheduling, and cancelling for new and established patients.

  • Strengths: The system significantly reduces call abandonment rates, extends service hours beyond traditional call center operations, and allows for a smoother, more efficient patient experience.

  • Weaknesses: An area for improvement is in the linking of insurance to the patient, which has been a challenge but is expected to improve with the integration of Epic.

  • Overall Judgment: Assort Health AI Call Center has been highly beneficial, contributing significantly to improved patient experience and clinic efficiency, with potential for further growth and integration with revenue cycle management and other services.

Other Products Considered:
N/A