Patient Scheduling

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Cal.com Transcript
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4/5
12 min readReviewed on: 01/25/2024
Reviewer
Title: Head of Growth
Organization Type: Primary Care Clinic
Specialty: Primary Care, Chronic Care
Summary
  • Product Usage: Cal.com is predominantly used for scheduling appointments, sending confirmations and reminders, as well as hosting telehealth visits.

  • Strengths: The main strengths are its user-friendly interface, HIPAA compliance, and ability to manage different time zones.

  • Weaknesses: The main concerns circle around its payment system, bugs with rescheduling and cancellations, and the inability to send automated texts without a double opt-in.

  • Overall Judgment: While Cal.com has proven to be useful given the scale of operations, improvements related to bug fixes and the payment system are crucial for future scalability.

Other Products Considered

Healthie Transcript
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2/5
19 min readReviewed on: 12/07/2023
Reviewer
Title: Chief Operating Officer (formerly CTO)
Organization Type: Primary Care Clinic
Specialty: Primary Care
Summary
  • Product Usage: The product has been used as a platform to deliver wellness content to members and for scheduling integrations with their EHR.

  • Strengths: The product successfully delivers wellness content, allows sign-ups for classes, and integrates schedules to avoid double bookings.

  • Weaknesses: The platform has lackluster user experience, insufficient reporting capabilities, problematic login processes, unscheduled product upgrades, and a complex licensing structure.

  • Overall Judgment: Due to their shift towards becoming an EHR and lackluster user experience, the company has decided to transition away from this product.

Other Products Considered

Tellescope Transcript
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5/5
15 min readReviewed on: 11/20/2023
Reviewer
Title: Director of Clinical Programs
Organization Type: Specialty Practice
Specialty: Orthopedics
Summary
  • Product Usage: Used as the primary platform for clinicians and coordinators, allowing for patient registration, scheduling, visits, and communication entirely through Tellescope, except for clinical note documentation, which is done on Elation.

  • Strengths: Tellescope has an advanced scheduling system that accommodates multiple providers across different states and the open API which permits quick and flexible amendments.

  • Weaknesses: The user interface could be enhanced on both ends (patient-facing and clinician-facing), with an additional need for better onboarding and user guidelines for new functionalities.

  • Overall Judgment: Despite minor shortcomings, the products unique positioning, continuous development, and responsive customer support make it an excellent choice for their needs.

Weave Transcript
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3.5/5
17 min readReviewed on: 11/02/2023
Reviewer
Title: VP of Product and Group Product Manager
Organization Type: Virtual-First Provider
Specialty: Cardiology, Neurology
Summary
  • Product Usage: The reviewers, working in a health services startup, use Weave for patient communications, particularly making phone calls and sending SMS to patients.

  • Strengths: Weaves strengths include affordability, HIPAA compliance, and basic communication functionalities like voice call and SMS.

  • Weaknesses: Weaknesses comprise dispersed and inconsistent customer support, lack of software-based option, and difficulties in phone setup.

  • Overall Judgment: The reviewers find Weave satisfactory for the current basic communication needs, though they express concerns about its ability to meet future requirements.

Qure4u Transcript
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2/5
14 min readReviewed on: 10/27/2023
Reviewer
Title: VP of Product
Organization Type: Primary Care Clinic
Specialty: Primary Care, Metabolic Health
Summary
  • Product Usage: The product is used for automating data collection of custom intake questionnaires, facilitating virtual visits, and remote patient monitoring.

  • Strengths: The products affordability and quick setup due to its existing marketplace relationship with athenahealth are its main strengths.

  • Weaknesses: The product has functionality limitations, struggles with reliability especially for the virtual visit feature, and could utilize API connectivity with athenahealth better.

  • Overall Judgment: The product does not fully meet the companys needs in terms of reliability and integration with athenahealth, and it may not have been the best choice compared to potentially better vendors in the market.

Other Products Considered

Tellescope Transcript
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4.5/5
10 min readReviewed on: 10/19/2023
Reviewer
Title: Co-founder
Organization Type: Community Health Center
Summary
  • Product Usage: The product is being employed as a CRM to manage, track, and organize interactions with patients, with additional features being custom triggers, automations, analytics capabilities, and a mobile app.

  • Strengths: Flexibility and customization to meet users needs, responsiveness and proactive adjustments are highlighted strengths.

  • Weaknesses: Initial experiences of bugs, although notable improvements have been seen. Additionally, the user interface could use some refinement.

  • Overall Judgment: The reviewer is satisfied, affirming that the choice to use Tellescope was the right decision for their organization, due to its adaptability, customization features, and quick implementation process.

Tellescope Transcript
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4/5
19 min readReviewed on: 09/14/2023
Reviewer
Title: Founder
Organization Type: Virtual-First Provider
Specialty: Behavioral Health
Summary
  • Product Usage: Tellescope is used as a main scheduling tool that offers the flexibility of implementing scheduling constraints, secure chat features, and potential addition of video conferencing and customized patient journeys.

  • Strengths: Tellescope offers a secure and HIPAA-compliant platform with flexibility, clear documentation, good support from co-founders, and fast customization of solutions based on specific client requirements.

  • Weaknesses: The products provider setting for availability is non-intuitive and the calendar integration is challenging for providers who want to link a non-HIPAA-compliant external calendar. Occasional minor bugs are encountered.

  • Overall Judgment: Despite minor bugs and the need for additional training for providers, the decision to choose Tellescope is validated by its cost-effectiveness, specific healthcare focus, strong support, and HIPAA compliance.

Cronofy Transcript
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4/5
20 min readReviewed on: 08/14/2023
Reviewer
Title: Senior Product Manager
Organization Type: Virtual-First Provider
Specialty: Metabolic Health, Fertility Care, Men's Health, Women's Health
Summary
  • Product Usage: Cronofy was utilized within the telemedicine company as a consultation scheduling tool, directly integrated with Google Calendar for real-time availability updates.

  • Strengths: Cronofy was HIPAA compliant, offering robust scheduling management through API-first approach and seamless Google Calendar integration.

  • Weaknesses: Difficulty in managing users working hours flexibility and occasional problems with users accidentally deleting their specific Cronofy-linked calendars within Google Calendar.

  • Overall Judgment: Cronofy was a cost-effective, flexible, and valuable tool for the operations of the telemedicine company, handling scheduling efficiently with only minor issues related to user error.

Other Products Considered

Healthie Transcript
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4/5
18 min readReviewed on: 08/10/2023
Reviewer
Title: Co-founder
Organization Type: Virtual-First Provider
Specialty: Geriatric Care, Neurology
Summary
  • Product Usage: Healthie is mainly used as an EMR and practice management solution, including appointments scheduling, patient engagement, prescriptions ordering, and, previously, billing.

  • Strengths: Healthie is user-friendly, embeddable into the website, excels in multi-zone scheduling, and offers a flexible API for additional functionalities.

  • Weaknesses: Healthie falls short on automating certain tasks, has occasional billing issues, a limited task management tool, and requires patients to log into the app for video consultations.

  • Overall Judgment: Despite some shortcomings, Healthie is considered a valuable tool for its user-friendly interface, strong scheduling functionality, and overall practicality for a telehealth physician group. The company plans to continue its usage in foreseeable future.

Other Products Considered

Healthie Transcript
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3/5
17 min readReviewed on: 07/26/2023
Reviewer
Title: Head of Product
Organization Type: Virtual-First Provider
Specialty: Metabolic Health, Cardiology
Summary
  • Product Usage: Healthie is used for telemedicine consultations, patient intake forms, scheduling, managing appointments, chart notes, task management and storing lab results.

  • Strengths: Healthie is cost-effective, user-friendly, has useful patient-related features, and the team is open to discussing changes.

  • Weaknesses: The platform is buggy, has poor role-based access control, lacks proper two-way sync with Dosespot and Change Healthcare for labs, and the clinician experience is not optimal.

  • Overall Judgment: Healthie is an effective tool for handling non-clinical workflow management but falls short in delivering a seamless and functional provider experience, making it less ideal for scaling operations.

Acuity Scheduling Transcript
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4/5
22 min readReviewed on: 07/19/2023
Reviewer
Title: CTO
Organization Type: Virtual-First Provider
Specialty: Pediatrics, Behavioral Health
Summary
  • Product Usage: Acuitys functionality was used primarily for scheduling medical appointments, providing a range of pre-built features and functionalities that could cater to different situations.

  • Strengths: Acuity was praised for its reliable API, the flexibility of the platform in terms of how customer interactions could be managed along with being affordable and offering solid, well-documented, and stable integrations.

  • Weaknesses: Limitations arose as company requirements became more complex, including controlling clinicians’ schedules, establishing group appointments, handling provider licensure, and at times, there were challenges with the Zoom integration. Steep jumps in costs, particularly related to licenses, also presented issues.

  • Overall Judgment: The reviewer believes choosing Acuity was the right decision in the earlier phase of the company due to its flexibility, affordability, and well-documented reliable integration, although issues arose when requirements become more complex, but he doubted the company would stick with Acuity in the long term unless a few fundamental changes are made, notably the pricing and support for specific healthcare use cases.

Other Products Considered

Tellescope Transcript
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4/5
26 min readReviewed on: 07/19/2023
Reviewer
Title: VP of Product
Organization Type: Specialty Practice
Specialty: Orthopedics
Summary
  • Product Usage: Tellescope provides a comprehensive care management system suitable for highly interactive patient care with multimodal communication options like SMS, phone, and email.

  • Strengths: Tellescope quickly and effectively implements new features, offers strong capability in reporting, patient communication, team communication, forms and ticketing, and features a good API that integrates well with other systems.

  • Weaknesses: The user interface requires improvement and tends to lag in customizing for specific brand alignment. The platform could benefit from improvements in automations and batch processes, along with better rendering for content management.

  • Overall Judgment: Tellescope effectively fills a niche in the digital health care management market with a well-designed and user-friendly service that adapts well to changing user needs. The product offers latitude for growth, with robust functionality and customization options.

Healthie Transcript
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4/5
24 min readReviewed on: 06/27/2023
Reviewer
Title: Co-Founder
Organization Type: Virtual-First Provider
Specialty: Chronic Care, Behavioral Health
Summary
  • Product Usage: Healthie is used by providers for patient treatment and charting, by patient coordinators for scheduling and following up with patients, and by the tech team for developing a client-facing app.

  • Strengths: Healthie enables seamless communication between providers and patients, facilitates group-based experiences, and is described as stable and reliable.

  • Weaknesses: Healthie lacks CRM functionality and has shortcomings in client-facing functionality and form-building.

  • Overall Judgment: Though there is room for improvement, particularly in client reporting, Healthie is deemed a solid solution that effectively unifies a variety of functions that the organization will continue to use.

Healthie Transcript
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4.5/5
25 min readReviewed on: 06/22/2023
Reviewer
Title: Head of Product
Organization Type: Virtual-First Provider
Specialty: Chronic Care
Summary
  • Product Usage: Both patients and providers use Healthie, with patients handling messaging, care plans, and scheduling and providers dealing with scheduling, billing, and setting up care plans and programs.

  • Strengths: Healthies interface is intuitive for both patients and providers, allowing easy navigation and seamless scheduling, and the personalization feature enables the creation of specific educational programs, care plans, and goals for patients.

  • Weaknesses: The customization of preset default settings in Healthie is somewhat limited, sometimes requiring requests for adjustments, and flexible reporting options are restricted.

  • Overall Judgment: Despite limitations in customization and reporting, Healthie is favored for its intuitive navigation, seamless scheduling, and capability for care plan customization. It has proven to be a reliable infrastructure for clinical operations and the likelihood of continuing to use it remains high.

Other Products Considered

Healthie Transcript
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3.5/5
47 min readReviewed on: 06/20/2023
Reviewer
Title: Head of Product
Organization Type: Virtual-First Provider
Specialty: Pulmonology
Summary
  • Product Usage: This respiratory care management company uses Healthie for their coaching interface, continuity tracking, and connectivity to their mobile apps.

  • Strengths: Healthies flexibility and willingness to integrate with other platforms such as Zus and Awell were highlighted. Its ability to provide an out-of-the-box clinician interface was commended. They also praised the systems continuous improvements in developer support and documentation.

  • Weaknesses: Some challenges were noted with Healthies interface regarding the amount of clicks required for common actions, practice management and reporting, and lack of ease in transferring data from staging to production. Healthies inability to automate the summarizing of patient information was also seen as a drawback.

  • Overall Judgement: Despite some issues regarding report generation and practice management, Healthie was largely viewed as a robust and versatile platform that contributes significantly to the companys operations.