Patient-Facing AI Phone Calls
Patient-Facing AI Phone Calls includes products that enable AI-based interactions with patients over the phone. Most products in this space are focused on inbound calls, but there are some outbound call capabilities for appointment reminders and other administrative tasks. Some products will also have web- and chat-based capabilities as well. Companies in this category are differentiated by conversational capabilities powered by advanced AI included NLP, generative AI and machine learning.
Vendors in this category have varying coverage of use cases, including:
- Appointment scheduling
- FAQ for hours, location, parking, etc.
- Prescription Refill requests
- IT Helpdesk for patient-facing IT
- Department and Provider Search
- Patient billing
Differentiation in this space tends to come from factors including:
- Ability to manage complicating factors like background noise, varied accents, and off-track conversations
- Fluid conversational ability with a human-sounding AI, unlike traditional IVR call trees
- Support for multiple languages, especially for a wider set of patient demographics
- Fallback support with human agents when the AI isn’t getting the job done
- Technical considerations including data privacy, security, and EHR integration quality
- Analytics capabilities to help track success rates, errors, and unknown FAQs.
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Assort Health
Claimed
Assort Health
Company Info
Founded: 2023
Headcount: 11-50
Customers
Verified Customers: 1
Customers Served: Digital Health Provider, Hospital / Health System, Ambulatory Practice
Product Overview
1 ReviewsAssort Health is a patient-facing AI call center for scheduling appointments and appointment reminders, with integrations into EHRs like Epic and Cerner.
Bland AI
Claimed
Bland AI
Company Info
Founded: 2023
Headcount: 11-50
Customers
Verified Customers: 6
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Life Sciences, Health Plan
Product Overview
Bland is an infrastructure solution to build AI phone agents for a variety of healthcare use cases, including cold calling for surveys, prior authorization, appointment scheduling, verification of benefits, and automated follow up to inbound inquiries. On the technical side, Bland have built their own LLM models for lower-latency conversations and higher reliability, and have the ability to break conversations into various sub-prompts to scale conversational complexity.
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EliseAI
Claimed
EliseAI
Company Info
Founded: 2017
Headcount: 51-200
Customers
Verified Customers: 4
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Employers
Product Overview
EliseAI is an AI contact center focused on automating routine administrative tasks. The platform offers 24/7 patient interaction capabilities like facilitating appointment scheduling, billing inquiries, and follow-ups through communication channels like email, calls, and texts.
Opkit
Claimed
Opkit
Company Info
Founded: 2021
Headcount: 1-10
Customers
Verified Customers: 3
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
Opkit is a customizable AI outbound phone call platform with both AI agents and human agents. Common use-cases include eligibility checks, prior authorizations, denied claim appeals, formulary checks, and appointment scheduling.
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Simbo AI
Claimed
SimboConnect
Company Info
Founded: 2019
Headcount: 11-50
Customers
Verified Customers: 5
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA
SimboConnect is a patient-facing AI phone product that manages both inbound and outbound calls. It handles appointment scheduling, prescription refills, and billing inquiries, as well as post-procedure follow-up communications.
Syllable
Claimed
Syllable Patient Assistant
Company Info
Founded: 2016
Headcount: 51-200
Customers
Verified Customers: 12
Customers Served: Hospital / Health System, Ambulatory Practice
Product Overview
Security and Compliance Certifications: HIPAA
Syllable is an AI-driven platform that automates healthcare customer service interactions, including call handling and online inquiries for tasks like appointment scheduling and prescription refills.
Tucuvi
Claimed
Tucuvi Health Manager
Company Info
Founded: 2019
Headcount: 11-50
Customers
Verified Customers: 15
Customers Served: Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, GDPR, ISO 27001
Tucuvi is an phone-based AI agent trained in evidence-based clinical protocols to automate clinical calls for care plans and chronic conditions, such as follow-ups for COPD, heart failure, and maternity. It guides conversations based on clinical guidelines to ensure meaningful and medically informed interactions, and is integrated with EHR systems for appropriate data access and writeback.
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Althea
Althea
Company Info
Headcount: 1-10
Product Overview
Althea Health provides an AI-powered platform designed to automate administrative tasks in healthcare settings, such as complex calls, messages, and document processing. It integrates with existing EHR systems and provides personalized, multi-channel communication. The platform utilizes AI to reduce staff workload, increase patient compliance, and minimize missed appointments.
Anaphero
Anaphero
Company Info
Founded: 2023
Headcount: 1-10
Customers
Customers Served: Digital Health Provider, Ambulatory Practice
Product Overview
Security and Compliance Certifications: HIPAA
Anaphero provides AI-powered clinical assistants designed to support healthcare practices by automating tasks between patient visits. Its capabilities include continuous patient engagement, multilingual support, and empathetic interactions. For clinical operations, Anaphero automates patient registration, intake, referral management, social determinants of health screening, verification of benefits, pharmacy communications, and appointment reminders.
Bright Pattern
Bright Pattern
Company Info
Founded: 2010
Headcount: 51-200
Customers
Verified Customers: 1
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS, GDPR
Bright Pattern is an omnichannel contact center using AI to decrease wait times, speed up resolution, and improve customer satisfaction. Bright Pattern’s solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients. Their AI-enabled solutions include speech and voice recognition for authentication, agent assistance providing suggestions during chat, automated triage, sentiment detection to coach agents, and IVA bots
Deepgram
Deepgram
Company Info
Founded: 2015
Headcount: 51-200
Customers
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
Deepgram is a voice AI platform offering APIs for speech-to-text, text-to-speech, and audio intelligence applications. It supports use cases such as medical transcription, contact center analytics, and conversational AI. The platform uses AI-based models to deliver high accuracy, real-time transcription, sentiment analysis, and intent detection. Deepgram’s solutions are designed to handle large-scale voice data, providing robust integration options and customization for various industries.
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Denim Health
Denim Health
Company Info
Founded: 2022
Headcount: 11-50
Customers
Customers Served: Hospital / Health System, Ambulatory Practice
Product Overview
Security and Compliance Certifications: HIPAA
Denim Health provides solutions for patient engagement and call center optimization. Their offerings include patient authentication, virtual agent-assisted care, and automated call deflection for handling tasks like appointment scheduling. Additionally, they focus on care gap closure using omni-channel communication to enhance care management. These tools aim to improve patient experience and reduce administrative burden by integrating multiple patient interaction channels into a unified system.
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Five9
Five9
Company Info
Founded: 2001
Headcount: 1001-5000
Customers
Verified Customers: 1
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS, GDPR, ISO 27001
Five9 is an omnichannel contact center solution that is using AI to support customers with intelligent virtual agents (IVA) and assist agents during interactions. They are also applying AI to contact center analytics and after-call workflow automation.
Genesys
Genesys
Company Info
Headcount: 5001-10000
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, ISO 27001
Genesys is an omnichannel contact center that is using AI for predictive engagement, supporting customers with chat- and voicebots, and assisting agent performance. Their AI capabilities include predictive engagement tools to engage customers at the right time, intelligent virtual agents, and predictive routing solutions to match customers with the right human agents. Their internal solutions include workforce engagement and employee performance management solutions, agent assistants that provide recommendations to agents, and speech and text analysis tools.
Gridspace
Gridspace
Company Info
Founded: 2012
Headcount: 11-50
Customers
Customers Served: Ambulatory Practice, Digital Health Provider, Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA, PCI DSS
Gridspace provides advanced conversational AI and speech analytics solutions designed to enhance contact center operations. They offer both a virtual agent platform and a real-time call center observability tool. These tools are built to handle high call volumes, providing live conversational analysis and accurate call handling. The platform integrates with existing systems, offering features like real-time agent guidance, automated call documentation, and customer experience analytics.
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Hyro
Hyro
Company Info
Founded: 2018
Headcount: 51-200
Customers
Verified Customers: 14
Customers Served: Hospital / Health System, Ambulatory Practice
Product Overview
Security and Compliance Certifications: HIPAA
Hyro is an AI contact center and AI chatbot focused on automating administrative functions like scheduling, IT help desk, and physician search, prescription refills, and answering FAQS. They also provide conversational analytics solutions to extract insights from patient interactions, such as which specialities and clinicians are receiving the most calls, or which customer intents are common but unrecognized.
Jiq AI
Jiq AI
Company Info
Founded: 2022
Headcount: 1-10
Customers
Customers Served: Ambulatory Practice
Product Overview
IQ AI provides AI-driven voice agents specifically designed for healthcare settings. These virtual assistants handle tasks such as scheduling and confirming appointments, answering frequently asked questions, sending reminders for upcoming visits, and routing calls without requiring additional staff. The platform integrates with existing CRMs and IT infrastructure, supporting both on-premises and cloud-based deployments.
Mosaicx
Mosaicx
Company Info
Founded: 2022
Headcount: 201-500
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HIPAA
Mosaicx is a AI voice and messaging platform using conversational virtual agents to reduce issue resolution time. Their solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients. Their AI solutions include voice verification, predictive analytics to improve outbound campaign, and contact center performance analytics.
Nextiva
Nextiva
Company Info
Founded: 2008
Headcount: 1001-5000
Customers
Verified Customers: 6
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HIPAA, PCI DSS
Nextiva is an omnichannel contact center that is using conversational AI to automate customer interactions. Nextiva’s solutions are not specific to healthcare but they offer HIPIAA compliant solutions to healthcare clients. Their AI voice and chat bot uses conversational AI capabilities built on Google and IBM infrastructure.
NICE
NICE
Company Info
Founded: 1986
Headcount: 5001-10000
Customers
Verified Customers: 12
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, HIPAA, PCI DSS, GDPR
NICE is an omnichannel contact center that is using AI to enable customer self-service and assist agents. Their Enlighten AI solutions include Enlighten Autopilot intelligent virtual agents, Enlighten Copilot to improve agent focus and productivity, and a broader set of use cases such as interaction summaries, predictive call routing, and customer sentiment improvement tools.
Parakeet Health
Parakeet Health
Company Info
Founded: 2023
Headcount: 1-10
Customers
Customers Served: Ambulatory Practice, Digital Health Provider
Product Overview
Security and Compliance Certifications: HIPAA
Parakeet Health provides an AI-driven contact center solution that can handle appointment scheduling, billing inquiries, and frequently asked questions by integrating with EHR and practice management systems. The AI agent offers intelligent call reminders, collects payments, and provides actionable analytics to help practices improve patient interactions and operational efficiency.
Parlance
Parlance
Company Info
Founded: 1996
Headcount: 11-50
Customers
Verified Customers: 2
Customers Served: Hospital / Health System, Ambulatory Practice
Product Overview
Security and Compliance Certifications: HIPAA
Parlance provides AI-powered voice and digital assistant solutions for healthcare organizations, focusing on automating call handling and improving patient access. Its platform helps reduce manual work for operators by offloading routine tasks, allowing callers to connect quickly with the right departments. Parlance is used by hospitals, clinics, and other healthcare systems to enhance the patient experience while lowering operational costs through intelligent call routing and speech recognition.
Penciled
Penciled
Company Info
Founded: 2022
Headcount: 1-10
Customers
Customers Served: Ambulatory Practice
Product Overview
Penciled offers generative AI voice agents designed to automate repetitive phone calls for healthcare providers. These AI receptionists handle tasks such as booking appointments, following up after visits, and verifying insurance, allowing healthcare staff to focus more on patient care. Penciled integrates with existing systems like EHRs and phone systems without requiring significant changes to current workflows.
Pharmesol
Pharmesol
Company Info
Headcount: 1-10
Customers
Customers Served: Life Sciences, Ambulatory Practice, Hospital / Health System, Pharmacies
Product Overview
Security and Compliance Certifications: HIPAA
Pharmesol is a pharmacy-focused AI assistant that conducts automated patient outreach and enrollment, medication adherence checks, and other patient communications like inventory checks. The platform can perform both inbound and outbound messaging for these use cases, and it enables patient communication through automated chat and SMS for common inquiries like prescription status, dosage instructions, and side effects management.
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Revia
Revia
Company Info
Founded: 2024
Headcount: 1-10
Customers
Verified Customers: 17
Customers Served: Hospital / Health System, Ambulatory Practice, Digital Health Provider
Product Overview
Security and Compliance Certifications: HIPAA
Revia is an AI-powered voice assistant designed to handle complex phone calls for healthcare providers. It automates tasks such as verifying provider credentials, securing prior authorizations, handling billing inquiries, and coordinating referrals with insurance companies, PBMs, and pharmacies. Revia helps reduce wait times and navigates phone trees, freeing up staff for other tasks. It can be integrated into workflows through a web app, mobile app, or API, with a focus on improving efficiency in healthcare communications.
RingCentral
RingCentral
Company Info
Founded: 1999
Headcount: 5001-10000
Customers
Verified Customers: 34
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, HIPAA, PCI DSS
RingCentral is a provider of contact center products and services, with targeted healthcare offerings. Their RingSense AI platform applies conversational AI capabilities and they offer a variety of apps to support integration of different AI capabilities into its core technology.
SoundHound
SoundHound Amelia
Company Info
Founded: 2005
Headcount: 201-500
Customers
Verified Customers: 1
Customers Served: Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA
SoundHound's Amelia is a voice AI solution integrated with Epic to provide personalized self-service for healthcare systems. The AI agent, named Emily, is used by MUSC Health to handle patient interactions, including appointment management and answering non-clinical queries, available 24/7.
Talkdesk
Talkdesk
Company Info
Founded: 2011
Headcount: 1001-5000
Customers
Verified Customers: 8
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS, GDPR
Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions. Talkdesk has a partnership with Epic focused on implementing AI to support autonomous handling of functions such as password resets and they offer an AI Trainer human-in-the-loop tool to help businesses train their own AI models.
Talkie.ai
Talkie.ai
Company Info
Founded: 2018
Headcount: 11-50
Customers
Verified Customers: 2
Customers Served: Hospital / Health System, Ambulatory Practice
Product Overview
Security and Compliance Certifications: SOC 2 Type 1, HIPAA
Talkie.ai
is an AI contact center for healthcare that uses medical voice assistants to support front desk capabilities such as scheduling, prescription refills, and patient triage.
ujet.cx
UJET
Company Info
Founded: 2015
Headcount: 201-500
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, SOC 2 Type 1, HIPAA, PCI DSS
UJET is a contact center solution using AI to power virtual agents and emphasizing secure solutions for healthcare. It includes conversational chat bots, autodialers and patient-facing call routing, and agent assistants.
Vapi
Vapi
Company Info
Founded: 2020
Headcount: 1-10
Customers
Customers Served: Digital Health Provider
Product Overview
Security and Compliance Certifications: HIPAA
Vapi is a platform for building and deploying AI phone agents for applications like booking appointments, delivering test results, and performing prior authorizations. It can integrate with EHR systems and internal APIs to retrieve data and perform actions during the call. It supports both inbound and outbound calls, and has a 500ms latency response time.
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