Assort Health is a patient-facing AI call center for scheduling appointments and appointment reminders, with integrations into EHRs like Epic and Cerner.

Bland is an infrastructure solution to build AI phone agents for a variety of healthcare use cases, including cold calling for surveys, prior authorization, appointment scheduling, verification of benefits, and automated follow up to inbound inquiries. On the technical side, Bland have built their own LLM models for lower-latency conversations and higher reliability, and have the ability to break conversations into various sub-prompts to scale conversational complexity.

EliseAI is an AI contact center focused on automating routine administrative tasks. The platform offers 24/7 patient interaction capabilities like facilitating appointment scheduling, billing inquiries, and follow-ups through communication channels like email, calls, and texts.

Opkit is a customizable AI outbound phone call platform with both AI agents and human agents. Common use-cases include eligibility checks, prior authorizations, denied claim appeals, formulary checks, and appointment scheduling.

SimboConnect is a patient-facing AI phone product that manages both inbound and outbound calls. It handles appointment scheduling, prescription refills, and billing inquiries, as well as post-procedure follow-up communications.

Syllable is an AI-driven platform that automates healthcare customer service interactions, including call handling and online inquiries for tasks like appointment scheduling and prescription refills.

Tucuvi is an phone-based AI agent trained in evidence-based clinical protocols to automate clinical calls for care plans and chronic conditions, such as follow-ups for COPD, heart failure, and maternity. It guides conversations based on clinical guidelines to ensure meaningful and medically informed interactions, and is integrated with EHR systems for appropriate data access and writeback.

Althea Health provides an AI-powered platform designed to automate administrative tasks in healthcare settings, such as complex calls, messages, and document processing. It integrates with existing EHR systems and provides personalized, multi-channel communication. The platform utilizes AI to reduce staff workload, increase patient compliance, and minimize missed appointments.

Bright Pattern is an omnichannel contact center using AI to decrease wait times, speed up resolution, and improve customer satisfaction. Bright Pattern’s solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients. Their AI-enabled solutions include speech and voice recognition for authentication, agent assistance providing suggestions during chat, automated triage, sentiment detection to coach agents, and IVA bots

Five9 is an omnichannel contact center solution that is using AI to support customers with intelligent virtual agents (IVA) and assist agents during interactions. They are also applying AI to contact center analytics and after-call workflow automation.

Genesys is an omnichannel contact center that is using AI for predictive engagement, supporting customers with chat- and voicebots, and assisting agent performance. Their AI capabilities include predictive engagement tools to engage customers at the right time, intelligent virtual agents, and predictive routing solutions to match customers with the right human agents. Their internal solutions include workforce engagement and employee performance management solutions, agent assistants that provide recommendations to agents, and speech and text analysis tools.

Gridspace provides advanced conversational AI and speech analytics solutions designed to enhance contact center operations. They offer both a virtual agent platform and a real-time call center observability tool. These tools are built to handle high call volumes, providing live conversational analysis and accurate call handling. The platform integrates with existing systems, offering features like real-time agent guidance, automated call documentation, and customer experience analytics.

Hyro is an AI contact center and AI chatbot focused on automating administrative functions like scheduling, IT help desk, and physician search, prescription refills, and answering FAQS. They also provide conversational analytics solutions to extract insights from patient interactions, such as which specialities and clinicians are receiving the most calls, or which customer intents are common but unrecognized.

IQ AI provides AI-driven voice agents specifically designed for healthcare settings. These virtual assistants handle tasks such as scheduling and confirming appointments, answering frequently asked questions, sending reminders for upcoming visits, and routing calls without requiring additional staff. The platform integrates with existing CRMs and IT infrastructure, supporting both on-premises and cloud-based deployments.

Mosaicx is a AI voice and messaging platform using conversational virtual agents to reduce issue resolution time. Their solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients. Their AI solutions include voice verification, predictive analytics to improve outbound campaign, and contact center performance analytics.

Nextiva is an omnichannel contact center that is using conversational AI to automate customer interactions. Nextiva’s solutions are not specific to healthcare but they offer HIPIAA compliant solutions to healthcare clients. Their AI voice and chat bot uses conversational AI capabilities built on Google and IBM infrastructure.

NICE is an omnichannel contact center that is using AI to enable customer self-service and assist agents. Their Enlighten AI solutions include Enlighten Autopilot intelligent virtual agents, Enlighten Copilot to improve agent focus and productivity, and a broader set of use cases such as interaction summaries, predictive call routing, and customer sentiment improvement tools.

Penciled offers generative AI voice agents designed to automate repetitive phone calls for healthcare providers. These AI receptionists handle tasks such as booking appointments, following up after visits, and verifying insurance, allowing healthcare staff to focus more on patient care. Penciled integrates with existing systems like EHRs and phone systems without requiring significant changes to current workflows.

Pharmesol is a pharmacy-focused AI assistant that conducts automated patient outreach and enrollment, medication adherence checks, and other patient communications like inventory checks. The platform can perform both inbound and outbound messaging for these use cases, and it enables patient communication through automated chat and SMS for common inquiries like prescription status, dosage instructions, and side effects management.

RingCentral is a provider of contact center products and services, with targeted healthcare offerings. Their RingSense AI platform applies conversational AI capabilities and they offer a variety of apps to support integration of different AI capabilities into its core technology.

Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions. Talkdesk has a partnership with Epic focused on implementing AI to support autonomous handling of functions such as password resets and they offer an AI Trainer human-in-the-loop tool to help businesses train their own AI models.

Talkie.ai is an AI contact center for healthcare that uses medical voice assistants to support front desk capabilities such as scheduling, prescription refills, and patient triage.

UJET is a contact center solution using AI to power virtual agents and emphasizing secure solutions for healthcare. It includes conversational chat bots, autodialers and patient-facing call routing, and agent assistants.

Vapi is a platform for building and deploying AI phone agents for applications like booking appointments, delivering test results, and performing prior authorizations. It can integrate with EHR systems and internal APIs to retrieve data and perform actions during the call. It supports both inbound and outbound calls, and has a 500ms latency response time.