Product Usage: Heidi Health is used to record patient consultations along with creating summary emails detailing treatment plans; the software is employed during acute care visits, yearly physicals, mental health assessments, and phone consultations.

Strengths: Heidi Health demonstrates a high degree of accuracy in capturing medical details, ability to differentiate between medical and casual conversation, personalizes to individual’s writing style, and includes features like AI bar for quick searches and document creation.

Weaknesses: The software lacks direct integration with EHR systems, spells certain medications incorrectly, and occasionally experiences system glitches during the transcription process.

Overall Judgment: Despite some minor weaknesses, the tool is considered a valuable asset to the practice, given its primary strength of significantly reducing the administrative burden, thereby effectively giving back time to the physicians.

Product Usage: The product is primarily used for dictating patient notes in both telemedicine and hospital environments, with the AI function capable of transcribing conversations accurately.

Strengths: The product excels in quick and accurate transcription, recognition of names of places and people, and minimal downtime. Audio is saved locally during downtime for later transcription.

Weaknesses: The product does not allow an option to select patient’s pronouns and occasionally misinterprets certain words (a problem referred to as ‘hallucinating’).

Overall Judgment: Despite its flaws, the product is deemed effective, time-saving, and well managed by the company, with excellent customer service and receptive to user feedback.

Product Usage: User employs DAX for documentation during both well-child and acute care visits, reporting a tremendous reduction in charting time and increased patient interaction.

Strengths: DAX’s strongest features include improved patient engagement, significant reduction in charting time, and an impressive AI note-taking technology which can organize notes appropriately even when the conversation is not linear.

Weaknesses: Areas of weakness include errors in accuracy of the captured content, occasional connectivity issues, and a delay in the finalization and delivery of notes.

Overall Judgment: Despite the identified issues, the user considers the adoption of DAX a right choice that has positively transformed their practice, allowing for patient-focused care and efficient administrative tasks.

Product Usage: The Assort Health AI Call Center system is heavily used in managing patient appointments including booking, rescheduling, and cancelling for new and established patients.

Strengths: The system significantly reduces call abandonment rates, extends service hours beyond traditional call center operations, and allows for a smoother, more efficient patient experience.

Weaknesses: An area for improvement is in the linking of insurance to the patient, which has been a challenge but is expected to improve with the integration of Epic.

Overall Judgment: Assort Health AI Call Center has been highly beneficial, contributing significantly to improved patient experience and clinic efficiency, with potential for further growth and integration with revenue cycle management and other services.

Product Usage: Abridge is used for clinical documentation, with its mobile app being used to pre-chart and document patient interactions.

Strengths: Abridge simplifies the clinical documentation process, making it possible to complete a patient visit using a smartphone or tablet. Its easy-to-use interface and customizable documentation options are praised.

Weaknesses: Abridge does not offer deep integration with Epic systems and struggles with facilitating order entry.

Overall Judgment: Despite its weaknesses, the reviewer regards Abridge as a stand-out option for AI-based clinical documentation. The reviewer appreciates the quality of the notes generated, the user-friendly interface, and the value for price. Despite the lack of deep Epic integration, they would choose Abridge again.

Product Usage: Inferscience is used as a sidecar within athenahealth to suggest diagnosis codes and highlight missed areas during patient visits, predominantly for new providers.

Strengths: Inferscience seamlessly integrates with athenahealth, offers effective clinical specificity, supports risk adjustment efforts and is cost-effective for small organizations.

Weaknesses: The tool wasn’t optimized for pre-visit or chart prep usage, took too long to load outside of the patient visit context, and sometimes produced irrelevant or illogical suggestions.

Overall Judgment: Inferscience’s integration with athenahealth and its usefulness for new providers were significant advantages, but limitations in its utility for chart preparation and occasional inaccuracies in its suspecting algorithm led to the eventual use of an internally developed solution.

Product Usage: Zendesk was used for customer inquiry management, acting as an information hub and for product roadmapping.

Strengths: Zendesk’s community engagement and responsive customer support are its main strengths.

Weaknesses: Zendesk lacks in design and visualization features, resulting in formatting issues and limited customization.

Overall Judgment: Despite some limitations, Zendesk was a good choice due to its easy integration and out-of-the-box features.

Product Usage: The Nabla Copilot AI software is used to provide real-time documentation during patient visits, generating transcripts and summaries within seconds.

Strengths: The software excels in providing quick, reliable transcription services, with a user-friendly and efficient interface.

Weaknesses: It can struggle at times with shorter patient interactions due to insufficient data and lacks personalization in its note-taking format.

Overall Judgment: While there are a few areas needing improvement, the reviewer believes Nabla Copilot was a good choice, lauding its ease of use, installation, and reliability.

Product Usage: Augmedix Go is used to facilitate real-time medical documentation by capturing information during patient encounters and transforming the data into structured clinical notes.

Strengths: Augmedix Go possesses an agile and adaptable approach, compatibility with emergency department workflows, a personalized onboarding process, ability to distinguish between multiple speakers, and impressive customer support.

Weaknesses: Note quality can be variable due to instances of language misunderstandings and redundancy; audio capture in noisy settings can be challenging, there isn’t seamless integration with the electronic health record system yet.

Overall Judgment: Augmedix is considered an excellent choice for reducing the burden of documentation on providers and enhancing patient care, despite the need to improve note quality and indoor-noise reduction capabilities.

Product Usage: The reviewer uses Augmedix Live as an ambient scribe service, with recorded notes sent to the scribe who then enters the information into patient records.

Strengths: Augmedix Live is highlighted for its reliability and the quality of customer service the reviewer has received.

Weaknesses: The reviewer mentions inconsistency in the quality and performance of the remote scribes as an area of weakness.

Overall Judgment: Overall, the reviewer is satisfied with Augmedix, stating that the benefits have outweighed the initial challenges encountered.

Product Usage: Candid is mainly used for post-visit claims adjudication, including claim submission, payment posting, denial management, accounts receivable, and reporting.

Strengths: The product offers a clear user interface, sufficient denial management functionality, responsive customer service and is more cost-effective compared to competitors.

Weaknesses: The product lacks the ability to bulk edit claims and some configuration options are not available to end users but must be done by their engineering team.

Overall Judgment: Despite minor areas for improvement, the product is a valuable, cost-effective solution to revenue cycle management, with excellent customer service and a straightforward user interface.

Product Usage: Ambience, an AI scribe, is integrated with athenahealth and is used for patient consultation and note-taking, enabling the clinicians to focus more on patient care.

Strengths: Ambience records every consultation, automates note-taking, and is a significant time-saver; it takes only a couple of minutes to produce a note that requires minimal editing.

Weaknesses: The system may experience outages, disrupting workflows, and sometimes producing inaccurate medical notes.

Overall Judgment: Despite its weaknesses, Ambience has generally met the company’s key requirements, and the majority of their clinicians appreciate it.

Product Usage: Nabla is used at a high-end concierge primary care clinic, primarily for ad hoc phone calls with patients and other providers, rather than its initial intended use to document regular patient encounters.

Strengths: Nabla excels in its user experience, offering an intuitive UI, ability to nudge the model for more detailed notes, a free trial for up to 30 consultations per month, and prompt rollout of new features and updates.

Weaknesses: Nabla struggles to capture complex medical information and lacks the ability to filter in/out content deemed extraneous; it also lacks robust integration with EHRs, which can cause confusion and frustration among providers.

Overall Judgment: Despite some limitations, Nabla is a reliable and affordable AI scribe option that is easily accessible and flexible to accommodate different physician styles and templates, making it a good starting point for practices that are looking to implement AI scribe technology.

Product Usage: The product is used for back-end revenue cycle processes, from claim submission to payer and patient payment reconciliation.

Strengths: The product is flexible, accepts APIs, and works with a variety of claim formats.

Weaknesses: The product is a startup, meaning they are still building and developing certain features that established products already have.

Overall Judgment: The reviewer deemed their choice of Candid Health to be the right one as it provides flexibility and partnership that other mature products might not offer.

Product Usage: The AI transcription product is used in an oncology practice to replace traditional dictation and improve efficiency, allowing practitioners to spend more time with patients and less time on dictation.

Strengths: The AI’s ability to learn and improve with each use, increased efficiency, and improved patient interaction are key strengths, leaning towards eliminating the need for traditional transcriptionists.

Weaknesses: The tool sometimes pulls in irrelevant information if the patient goes off on a tangent, and has difficulty correctly identifying and spelling names.

Overall Judgment: Overall, the product has significantly improved efficiency by reducing the time spent on dictations but would have benefited from comparative analysis with other similar products before purchase.

Product Usage: DeepScribe is used extensively within the health system to record patient visits, transcribe them into notes, and integrate the notes into the Epic system.

Strengths: DeepScribe has quick turnaround time, produces high-quality notes that require minimal editing, and integrates seamlessly with the Epic system.

Weaknesses: An area needing improvement is the lack of help with coding, which could maximize reimbursement for healthcare organizations and justify the cost of the product.

Overall Judgment: DeepScribe has significantly reduced the time physicians spend on notes, and user feedback has been overwhelmingly positive, making it a valuable tool.

Product Usage: Suki is used for dictation directly into patient encounter notes and other areas, with additional functionalities for using templates in encounter plans and macros.

Strengths: Suki’s main strength is its user-friendly nature, which allows physicians to interact with the product easily and comfortably without needing technical expertise.

Weaknesses: Suki could improve its native application to the same quality level as its enhanced review and further refine the tuning of its ambient mode.

Overall Judgment: Suki serves well as a reliable, user-friendly dictation tool with a helpful support team; its ability to work in various modes is valuable, even though some improvement areas remain.

Product Usage: The product, Nuance DAX, is used as an AI scribing tool for medical visits, capturing detailed patient and visit information and transcribing them into medical records.

Strengths: The product delivers high-quality, detailed and organized notes, improves on patient-provider interaction, and seamlessly integrates with existing EMR systems.

Weaknesses: The turnaround time for the full service offering is within 24 hours, which is not ideal for providers who prefer to close notes at day’s end and it’s costlier than some competitors.

Overall Judgment: Despite some drawbacks such as cost and turnaround time, the product is considered valuable and effective, with the recommendation being in favor of using DAX, especially the DAX Express version.

Product Usage: The reviewers, working in a health services startup, use Weave for patient communications, particularly making phone calls and sending SMS to patients.

Strengths: Weave’s strengths include affordability, HIPAA compliance, and basic communication functionalities like voice call and SMS.

Weaknesses: Weaknesses comprise dispersed and inconsistent customer support, lack of software-based option, and difficulties in phone setup.

Overall Judgment: The reviewers find Weave satisfactory for the current basic communication needs, though they express concerns about its ability to meet future requirements.

Product Usage: The user uses Sully as a virtual scribe for both in-person and virtual clinical visits through an app on an Android phone. Sully records the interaction, generates a report, and emails it to the user, who then imports the report into their electronic medical record system (EMR).

Strengths: Highlights of Sully include its accurate capture of interactions, transformation of patient instructions into conversational language, and added value for users without automatic diagnostic codes integration. The support provided by the Sully team is also considered excellent.

Weaknesses: Sully doesn’t always accurately transcribe medicinal brand names and lacks a built-in mechanism to correct such errors. The current lack of seamless integration with Epic and other EMR systems is another limitation, hindering usage ease.

Overall Judgment: The reviewer is extremely satisfied with Sully, remarking that it fills their need for a scribe and helps with capturing necessary details correctly and comprehensively.

Product Usage: Nabla is used as a transcription tool for virtual conversations with patients in order to generate organized notes for medical records.

Strengths: The tool is efficient in transcribing patient-doctor conversations and automatically transforming them into well-structured clinical notes, ultimately saving time for clinicians.

Weaknesses: AI limitations mean Nabla cannot perform a mental status exam without human input, nor generate the assessment and plan section unless the clinician visibly dictates it.

Overall Judgment: Despite some technological limitations, Nabla provides significant time advantages and boosts conversation focus with patients, thereby improving patient care.

Product Usage: Ambience is used to automatically generate patient notes and summaries during medical consultations, with the ability to integrate directly into EMR systems for seamless entry of patient data.

Strengths: The software’s strengths include high-quality note generation, ease of use, reliability, real-time transcription, and a high degree of accuracy in diagnosis coding; In addition, it has the ability to translate notes into patient-friendly language and integrates smoothly with EMR systems.

Weaknesses: Previously, manually entering diagnoses codes was a notable weakness, but this has been addressed with the introduction of an auto-code feature; Unrequested nutrition advice in notes was another weakness, but regarded by some as a helpful feature.

Overall Judgment: Ambience is highly valued for its efficiency and quality in producing notes during patient visits, significantly reducing the burden of manual data entry and making it a critical tool for the organization.

Product Usage: The reviewer uses Ambience, an AI scribe, to alleviate heavy documentation load in their long term care company.

Strengths: Ambience is highly customizable, has quick setup times, produces high-quality notes, and helps expedite the closure of notes.

Weaknesses: Certain medication names can be misunderstood and chart viewing on mobile devices can be difficult.

Overall Judgment: Despite still being in the pilot phase, the reviewer is satisfied with Ambience, citing its contributions to improved patient and clinician satisfaction.

Product Usage: Nabla Copilot is used as a AI consultation and transcription tool, integrated into their Electronic Health Records via API or used through the Chrome extension.

Strengths: Its key strengths include its speed, the high-quality and wide variety of note templates, and superior quality of transcription.

Weaknesses: Some users noted challenges in adjusting to the brevity of Nabla’s notes compared to traditional clinical documentation.

Overall Judgment: Nabla Copilot has shown to be a robust and efficient option for AI-aided clinical documentation, with great potential for further integration and customization.

Product Usage: Candid Health is used to submit claims, handle EFT/ERA and EDI enrollments, perform preliminary checks on claims, and manage the claims process through an integrated workflow.

Strengths: Candid Health’s key strengths include a highly responsive team, a tech-focused approach, and a flexible rules engine.

Weaknesses: Ambiguity in service scope was a challenge initially which led to some confusion about responsibilities, the CSV export feature has been less reliable, and larger-scale operations may want to bring certain services in-house to handle higher complexity.

Overall Judgment: Candid Health comes highly recommended for its high-quality sales process, support, and account management, with particularly positive remarks on its ability to improve workflows and its desire to grow with customer base.

Product Usage: CareAlign is used primarily for tracking patient tasks and managing patient care on the inpatient side, acting as a visualization layer on top of Epic.

Strengths: CareAlign excels at task management and the aggregation of patient data, providing succinct patient summaries and enabling effective task coordination within a healthcare team.

Weaknesses: However, the platform lacks a proper differentiation between user roles and does not have a revision history feature, making task management potentially confusing without clear team alignment.

Overall Judgment: Despite a few minor drawbacks, CareAlign is deemed a helpful tool for inpatient care management that significantly improves efficiency and is generally preferred over the existing alternatives.

Product Usage: Zendesk is used for managing multiple points of customer inquiries; phone, email, and chat functionalities considered efficient; the majority of the use is for managing patient queries; separate workflow created for managing communication with clinicians.

Strengths: Easy to navigate and minimal training required; comprehensive for basic customer service needs; allows for effortless access to necessary data and contains good analytics capabilities.

Weaknesses: Lack of real-time dashboards for incoming issues and volume; delayed delivery of some crucial features; difficulties experienced with customer service; issues with scaling and pulling individual reports; might need to integrate with other phone options for more complex needs.

Overall Judgment: Zendesk is simple, especially for teams that need to hit the ground running with basic customer service operations; it’s a reliable and intuitive platform despite the need to improve in certain areas like live reporting and dashboards; good option for organizations with strict budget constraints.

Product Usage: The product has been used for about a year and a half for revenue cycle management and it is adapted for scaling up operations, including new features like remote patient monitoring-based billing.

Strengths: Its expertise, understanding of venture-backed companies, scalability, and tech focus made it stand out from the competition; it also provides proactive services and handles issues effectively, even offering support for troubleshooting.

Weaknesses: The product had minor issues which were promptly addressed with transparency; there were also some gaps in functionality which, though identified and prioritized by the company, led to delays in delivery.

Overall Judgment: The reviewer has had a positive experience with the product and its performance, communication, and support from the vendors, considering it to be one of the best vendors in delivering value from their product.

Product Usage: Zendesk was used to centralize operations, handle member services and create effective workflows for incoming calls across a healthcare company servicing a Medicaid population.

Strengths: Zendesk is easy to implement, offers a low lift for internal IT and engineering teams, provides robust out-of-the-box reporting, and integrates well with other services like Talkdesk.

Weaknesses: The standalone telephony feature of Zendesk was lacking without integration with Talkdesk, and the text functionality was limited, more suited to respond to inbound text rather than initiate outbound messages.

Overall Judgment: Zendesk is a useful and cost-effective tool for streamlining operations and increasing efficiency in handling customer/member services, although there is room for improvement in its standalone features.