Clinical

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Vital Transcript
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5/5
5 min readReviewed on: 06/07/2024
Reviewer
Title: Operations Manager
Organization Type: Virtual-First Provider
Specialty: Men's Health
Summary
  • Product Usage: The product is used for automating diagnostic lab orders, thereby reducing manual work and errors.

  • Strengths: The products strengths lie in its automation capabilities, seamless integration with other systems, and efficient customer support.

  • Weaknesses: From the users perspective, the product does not seem to have any weaknesses.

  • Overall Judgment: The user is entirely satisfied with the product and recommends it for those looking to automate diagnostic lab testing.

Other Products Considered

Cal.com Transcript
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4/5
12 min readReviewed on: 01/25/2024
Reviewer
Title: Head of Growth
Organization Type: Primary Care Clinic
Specialty: Primary Care, Chronic Care
Summary
  • Product Usage: Cal.com is predominantly used for scheduling appointments, sending confirmations and reminders, as well as hosting telehealth visits.

  • Strengths: The main strengths are its user-friendly interface, HIPAA compliance, and ability to manage different time zones.

  • Weaknesses: The main concerns circle around its payment system, bugs with rescheduling and cancellations, and the inability to send automated texts without a double opt-in.

  • Overall Judgment: While Cal.com has proven to be useful given the scale of operations, improvements related to bug fixes and the payment system are crucial for future scalability.

Other Products Considered

Inferscience Transcript
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2/5
21 min readReviewed on: 12/08/2023
Reviewer
Title: Clinical Strategy
Organization Type: Primary Care Clinic
Specialty: Primary Care
Summary
  • Product Usage: Inferscience is used as a sidecar within athenahealth to suggest diagnosis codes and highlight missed areas during patient visits, predominantly for new providers.

  • Strengths: Inferscience seamlessly integrates with athenahealth, offers effective clinical specificity, supports risk adjustment efforts and is cost-effective for small organizations.

  • Weaknesses: The tool wasnt optimized for pre-visit or chart prep usage, took too long to load outside of the patient visit context, and sometimes produced irrelevant or illogical suggestions.

  • Overall Judgment: Infersciences integration with athenahealth and its usefulness for new providers were significant advantages, but limitations in its utility for chart preparation and occasional inaccuracies in its suspecting algorithm led to the eventual use of an internally developed solution.

Spruce Health Transcript
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4/5
10 min readReviewed on: 12/08/2023
Reviewer
Title: Product Manager
Organization Type: Virtual-First Provider
Specialty: Behavioral Health
Summary
  • Product Usage: The mental healthcare provider uses Spruce Health primarily for reaching out to patients and their emergency contacts by clinicians and customer support staff who handle tasks like scheduling.

  • Strengths: Spruce Healths strengths lie in its stable and reliable UI, the good design, and the responsive customer service that even involved productive engagements with the CTO.

  • Weaknesses: Spruces weaknesses are primarily limitations in functionality, lack of interoperability, and inability to support automation to the level the reviewers company requires.

  • Overall Judgment: The product was a worthy investment at the time of its acquisition; however, as the company scales, the lack of automation and interoperability make it a potential limitation. So they are looking into other options.

Other Products Considered

Healthie Transcript
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2/5
19 min readReviewed on: 12/07/2023
Reviewer
Title: Chief Operating Officer (formerly CTO)
Organization Type: Primary Care Clinic
Specialty: Primary Care
Summary
  • Product Usage: The product has been used as a platform to deliver wellness content to members and for scheduling integrations with their EHR.

  • Strengths: The product successfully delivers wellness content, allows sign-ups for classes, and integrates schedules to avoid double bookings.

  • Weaknesses: The platform has lackluster user experience, insufficient reporting capabilities, problematic login processes, unscheduled product upgrades, and a complex licensing structure.

  • Overall Judgment: Due to their shift towards becoming an EHR and lackluster user experience, the company has decided to transition away from this product.

Other Products Considered

Validic Transcript
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4/5
11 min readReviewed on: 12/05/2023
Reviewer
Title: Former Executive Director of Product Management
Organization Type: Commercial Health Plan
Summary
  • Product Usage: Validic was used for collecting and standardizing data from various health devices like Apple Watch, FitBit, and blood pressure cuffs, thereby helping the user keep track of their health data more efficiently.

  • Strengths: Validic provides excellent device coverage, good uptime, a very clear and robust API, and robust technical support.

  • Weaknesses: Due to Validics model, when a device includes a new sensor or data, clients have to wait for Validic to update their system causing delays; additionally, the service can be relatively expensive.

  • Overall Judgment: Validic is good at what they do, providing support, solid uptime, and expansive device coverage, making it a worthy investment in contrast to building a similar solution internally.

Other Products Considered

CharmHealth Transcript
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4.5/5
17 min readReviewed on: 11/29/2023
Reviewer
Title: CEO and Founder
Organization Type: Virtual-First Provider
Specialty: Behavioral Health
Summary
  • Product Usage: CharmHealth is used as an EHR system, for notes and calendar features, a telehealth platform, a patient portal, and a revenue cycle management tool.

  • Strengths: CharmHealth is cost-effective, user-friendly, intuitive, and does not overwhelm users with an array of unnecessary features.

  • Weaknesses: CharmHealth struggles with scalability and extensive integrations, especially as the business is growing; minor issues were also found in the scheduling feature and fax system.

  • Overall Judgment: CharmHealth was the right tool for the initial growth stage of the company, with affordable rates and a simple interface that allowed for significant expansion but struggles with scalability pushed the company to explore other options.

Salesforce (Health Cloud) Transcript
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4/5
15 min readReviewed on: 11/22/2023
Reviewer
Title: Operations Director
Organization Type: Virtual-First Provider
Specialty: Behavioral Health
Summary
  • Product Usage: The primary use case is tracking sales information, logging calls, meetings, and prospecting activities; Salesforce is also used for dashboarding and reporting, partnership management, admissions and intake process, verification of benefits, and post-treatment care.

  • Strengths: Salesforces strengths lie in its flexibility to handle various types of data and workflows, the ability to automate reporting, sending notifications and emails based on triggers, and its ability to integrate with numerous systems.

  • Weaknesses: The products weaknesses include limitations in visualization, dashboarding, and complex reporting, and a dated user interface; furthermore, too much flexibility can lead to a bloat with features and functionalities.

  • Overall Judgment: Despite some drawbacks, Salesforce is a valuable tool for managing a wide range of processes within the company, from sales tracking to patient admissions and intake, making it a favorable choice.

Other Products Considered

Athenahealth Transcript
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4/5
13 min readReviewed on: 11/21/2023
Reviewer
Title: Head of Technology
Organization Type: Home Healthcare Services
Summary

Product Usage: The product is used by healthcare providers for scheduling, consultations, telehealth appointments, claims billing, and member data management.Strengths: The strength is its API that performed well with 700 endpoints, enabling customization and enhancement by the companys engineering team.Weaknesses: Weaknesses include problems with Careequality integration and occasional errors in API documentation that do not match returned data. Overall Judgement: Despite minor issues, the product is seen as a good fit for the companys needs, providing the flexibility required for a unique digital healthcare model.

Tellescope Transcript
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5/5
15 min readReviewed on: 11/20/2023
Reviewer
Title: Director of Clinical Programs
Organization Type: Specialty Practice
Specialty: Orthopedics
Summary
  • Product Usage: Used as the primary platform for clinicians and coordinators, allowing for patient registration, scheduling, visits, and communication entirely through Tellescope, except for clinical note documentation, which is done on Elation.

  • Strengths: Tellescope has an advanced scheduling system that accommodates multiple providers across different states and the open API which permits quick and flexible amendments.

  • Weaknesses: The user interface could be enhanced on both ends (patient-facing and clinician-facing), with an additional need for better onboarding and user guidelines for new functionalities.

  • Overall Judgment: Despite minor shortcomings, the products unique positioning, continuous development, and responsive customer support make it an excellent choice for their needs.

Dock Health Transcript
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3.5/5
25 min readReviewed on: 11/17/2023
Reviewer
Title: Product Manager
Organization Type: Primary Care Clinic
Summary
  • Product Usage: Dock Health is used to manage workflows and tasks in a healthcare setting, enabling proactive patient care.

  • Strengths: The platforms strong workflow engine, excellent task management capabilities and patient-centered approach are its core strengths.

  • Weaknesses: A major weakness is the outdated user interface and user experience design, which makes the platform less engaging.

  • Overall Judgment: Despite some difficulties with adoption among providers and the need for a more modern interface, Dock Health appears to be a cost-effective task management tool for healthcare.

Other Products Considered

Elation Transcript
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4.5/5
17 min readReviewed on: 11/13/2023
Reviewer
Title: Director of Clinical Programs
Organization Type: Specialty Practice
Specialty: Orthopedics
Summary
  • Product Usage: Elation is used primarily for charting, clinical orders, and billing, with patient self-scheduling and registration handled through an integrated platform, Tellescope.

  • Strengths: Elations strengths include easy integration, fluid navigation through patient charts, robust provider database, efficient lab ordering functionality, and a responsive support team.

  • Weaknesses: The scheduling interface needs improvement, theres limited recognition of providers in various geographic locations, and the clinical visit templates, although customizable, feel rigid and overly strict.

  • Overall Judgment: Elation has proved to be a reliable and fitting solution for the organization, with its ease of integrations and flexible charting capabilities standing out, albeit improvements could be made.

Other Products Considered

Axle Health Transcript
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4.5/5
14 min readReviewed on: 11/03/2023
Reviewer
Title: VP of Operations
Organization Type: Virtual-First Provider
Specialty: Pediatrics, Chronic Care
Summary
  • Product Usage: The VP of Operations uses Axle Health for coordinating schedules of patients, mobile resources, and remote clinicians, and also for optimizing routes considering drive times for their pediatrics organization.

  • Strengths: Axle Health is touted for its efficiency in matching up drive time in a mobile resource with a fixed remote resource, in-built NPS surveys and reporting features, user-friendly interface, cost-effectiveness, and flexibility in adding licenses.

  • Weaknesses: The VP pointed out that the current version of Axle Health assumes that bookings are made by patients leading to their clinicians needing to enter patient details manually each time, however, this issue seems to be getting addressed.

  • Overall Judgement: Despite minor workflow alignment issues, Axle Health has been beneficial for their work, providing high patient satisfaction, reliability, exceptional customer support and hence would be chosen again if given the opportunity.

Other Products Considered

Weave Transcript
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3.5/5
17 min readReviewed on: 11/02/2023
Reviewer
Title: VP of Product and Group Product Manager
Organization Type: Virtual-First Provider
Specialty: Cardiology, Neurology
Summary
  • Product Usage: The reviewers, working in a health services startup, use Weave for patient communications, particularly making phone calls and sending SMS to patients.

  • Strengths: Weaves strengths include affordability, HIPAA compliance, and basic communication functionalities like voice call and SMS.

  • Weaknesses: Weaknesses comprise dispersed and inconsistent customer support, lack of software-based option, and difficulties in phone setup.

  • Overall Judgment: The reviewers find Weave satisfactory for the current basic communication needs, though they express concerns about its ability to meet future requirements.

Qure4u Transcript
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2/5
14 min readReviewed on: 10/27/2023
Reviewer
Title: VP of Product
Organization Type: Primary Care Clinic
Specialty: Primary Care, Metabolic Health
Summary
  • Product Usage: The product is used for automating data collection of custom intake questionnaires, facilitating virtual visits, and remote patient monitoring.

  • Strengths: The products affordability and quick setup due to its existing marketplace relationship with athenahealth are its main strengths.

  • Weaknesses: The product has functionality limitations, struggles with reliability especially for the virtual visit feature, and could utilize API connectivity with athenahealth better.

  • Overall Judgment: The product does not fully meet the companys needs in terms of reliability and integration with athenahealth, and it may not have been the best choice compared to potentially better vendors in the market.

Other Products Considered

Tellescope Transcript
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4.5/5
10 min readReviewed on: 10/19/2023
Reviewer
Title: Co-founder
Organization Type: Community Health Center
Summary
  • Product Usage: The product is being employed as a CRM to manage, track, and organize interactions with patients, with additional features being custom triggers, automations, analytics capabilities, and a mobile app.

  • Strengths: Flexibility and customization to meet users needs, responsiveness and proactive adjustments are highlighted strengths.

  • Weaknesses: Initial experiences of bugs, although notable improvements have been seen. Additionally, the user interface could use some refinement.

  • Overall Judgment: The reviewer is satisfied, affirming that the choice to use Tellescope was the right decision for their organization, due to its adaptability, customization features, and quick implementation process.

Medplum Transcript
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4.5/5
15 min readReviewed on: 10/04/2023
Reviewer
Title: Principal Engineer
Organization Type: Virtual-First Provider
Specialty: Men's Health, Women's Health, Behavioral Health
Summary
  • Product Usage: The reviewer mainly used Medplum as a back-end solution and data model to act as the source of truth for patient information and coordinating with other systems.

  • Strengths: Medplum is praised for its commitment to FHIR as a standard, its comprehensive implementation, opportunities for integration with the wider ecosystem, and its highly knowledgeable team.

  • Weaknesses: Medplums user experience components are deemed weak, as they did not integrate well with the reviewers existing UI framework.

  • Overall Judgment: Overall, the reviewer thinks choosing Medplum to create a singular, well-planned clinical data repository was the right decision. They were particularly happy with the support and account management.

Other Products Considered

Welkin Health Transcript
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5/5
9 min readReviewed on: 10/04/2023
Reviewer
Title: Operations Lead
Organization Type: Specialty Practice
Summary
  • Product Usage: Welkin is primarily used for communication between nurses, facilitating referrals, telehealth sessions, and documentation.

  • Strengths: Welkin is praised for its flexibility and customizability that allows in-house feature development.

  • Weaknesses: Users are suggesting improvements in the assessment templates interactivity and the functionality of the calendar feature.

  • Overall Judgment: Despite its minor weaknesses, Welkin is greatly appreciated for its effective overall product and features.

Other Products Considered

Medplum Transcript
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4.5/5
9 min readReviewed on: 10/04/2023
Reviewer
Title: Operations Manager
Summary
  • Product Usage: The product is used frequently across multiple teams, integrating well with various workflows and systems to manage and track customer data, orders, and results.

  • Strengths: The products strengths include being HIPAA compliant, a user-friendly API, affordability, robust security, stringent implementation, and dynamic adaptability for a wide range of scenarios.

  • Weaknesses: A noted weakness is the products basic user interface and the lack of some features initially tailored for lab testing.

  • Overall Judgment: Overall, the product is reliable, useful, and easy to build upon using its API, making it a great choice for healthcare-oriented startups.

Other Products Considered

Canvas Transcript
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4.5/5
13 min readReviewed on: 10/02/2023
Reviewer
Title: Product Manager
Organization Type: Specialty Practice
Specialty: Nephrology
Summary
  • Product Usage: Canvass EHR is used for scheduling patient appointments, logging activities such as phone calls, visits, changes to a patients profile, condition and history, and it is also used for telehealth appointments and claims generation and management.

  • Strengths: Canvass strengths lie in its flexibility and customization capabilities, its functionality that allows users to create automations based on actions or notes in a patients chart and its robust API documentation and integration features.

  • Weaknesses: Areas where Canvas falls short include the management and generation of claims, tracking patient risk adjustment and quality measures, and also navigating their backend data for reporting purposes; additionally, the system sometimes experiences bugs and freezes.

  • Overall Judgment: Despite some limitations and issues, Canvas is a generally stable Electronic Health Record system that provides a higher degree of customization and flexibility than other comparable systems, and it is well suited to those with technical know-how who are comfortable with configuring a system to suit their needs.

Other Products Considered

Doxy.me Transcript
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4.5/5
18 min readReviewed on: 09/29/2023
Reviewer
Title: Head of Product
Organization Type: Virtual-First Provider
Specialty: Behavioral Health
Summary
  • Product Usage: Doxy.me is used as the main telehealth platform for this fully virtual mental health provider company, hosting therapy and medication management sessions.

  • Strengths: Doxy.me offers a simple, user-friendly interface with a quick implementation process, reliable platform stability, and useful features such as waiting rooms, easy link generation, and modifiable connection settings.

  • Weaknesses: Shortcomings include limited integration possibilities, the inability to attach files, messages, or call transcripts to patient charts directly, and capacity constraints on group therapy sessions (maximum of 11 participants).

  • Overall Judgment: Doxy.me was the right decision at the time and it has proven to be a reliable and easy-to-use telehealth platform, with its simplicity as a notable strength.

Canvas Transcript
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3.5/5
27 min readReviewed on: 09/27/2023
Reviewer
Title: Director of Clinical Operations, Director of Pharmacy
Organization Type: Virtual-First Provider
Specialty: Primary Care, Metabolic Health, Cardiology
Summary
  • Product Usage: Canvas used for recording chart notes, storing lab information, prescribing medications, conducting lab orders when available, and executing billing tasks.

  • Strengths: The product offers a reliable platform with automation functionality, the ability to easily identify the correct pharmacies for medication orders, and a flexible tasking feature.

  • Weaknesses: There are limitations with the invoicing system, reporting capabilities, communication tools among providers, medication history tracking, and tasking functionality is still basic.

  • Overall Judgment: The reviewers are generally positive towards the product, praising its reliability, automations, and customizable tooling; despite recognizing improvements could be made in the billing, reporting, and task features.

DrChrono Transcript
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1/5
14 min readReviewed on: 09/27/2023
Reviewer
Title: Head of Product Marketing and Patient Experience
Organization Type: Virtual-First Provider
Specialty: Fertility Care
Summary
  • Product Usage: DrChrono is used as a patient care management system, particularly for storing and tracking medical records, lab results, and prescriptions alongside its task assignment and charting capabilities.

  • Strengths: The system provides a HIPAA-compliant database and great API infrastructure, allowing for integration with other applications.

  • Weaknesses: The application has a challenging user interface, particularly in task management, charting, and patient intake features. Its performance is reported to be slow, and it doesnt support real-time notifications.

  • Overall Judgment: Although DrChrono is described as a necessary but challenging system, it is still chosen due to its functionality and the absence of a better alternative.

Other Products Considered

Doxy.me Transcript
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4.5/5
12 min readReviewed on: 09/26/2023
Reviewer
Title: Medical Director
Organization Type: Primary Care Clinic
Specialty: Primary Care, Pediatrics, Women's Health
Summary
  • Product Usage: The product is used for conducting virtual visits with patients, sending notifications when patients enter waiting rooms, sharing screen for patient education, and messaging within the app.

  • Strengths: The product is praised for its ease of use, reliability, intuitive features, and simplicity in onboarding new users.

  • Weaknesses: A major weakness is the lack of integration with the EMR or other systems, which increases cognitive load for providers by necessitating the use of a separate platform.

  • Overall Judgment: The product has been effective and beneficial, particularly for new providers and in enhancing time management and patient education, though room for improvement exists particularly in its integration with other platforms.

Other Products Considered

Canvas Transcript
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4.5/5
14 min readReviewed on: 09/22/2023
Reviewer
Title: Senior Director of Operations
Organization Type: Virtual-First Provider
Specialty: Cardiology
Summary
  • Product Usage: Canvas is being used as the companys electronic medical record for charts and billing, recent usage of its task management feature has been introduced, and scheduling feature is being considered.

  • Strengths: The interface is user-friendly, the task management feature is effective for managing workload and workflow, and the autosave feature is appreciated.

  • Weaknesses: The knowledge center is not as helpful as it could be, locating specific settings can be challenging for administrators, command-driven entries can slow down workflow for providers, and the limitation in dashboard field customizations obstructs quick information access.

  • Overall Judgment: Despite identified areas for improvement, majority feedback has been positive, particularly when considering a shift from their previous EMR system, Athena, and would recommend Canvas with noted considerations.

Other Products Considered

Welkin Health Transcript
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4.5/5
17 min readReviewed on: 09/22/2023
Reviewer
Title: Product & Data Analytics Manager
Organization Type: Virtual-First Provider
Specialty: Primary Care
Summary
  • Product Usage: Welkin is used primarily for communication between the clinical team and patients, with custom-built features and functionality present to facilitate seamless transitions.

  • Strengths: The platforms strengths include its trackability for patients, customizability, robust API, and security permissions which provide a level of control for sensitive data.

  • Weaknesses: Welkin lacks a functionality to easily switch coverage for users when providers are unavailable and a feature that correctly links conversations to the involved parties account in the case of child-parent relationships.

  • Overall Judgment: Despite a few lacking functionalities, Welkin has been a good fit for the company due to its strengths and the company has appreciated the support and responsiveness to their requests.

Other Products Considered

Awell Transcript
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4/5
19 min readReviewed on: 09/22/2023
Reviewer
Title: Head of Product
Organization Type: Virtual-First Provider
Specialty: Behavioral Health
Summary
  • Product Usage: Awell is used to automate sending assessments and reminders, lock patient-reported outcome forms post-completion, automate task triggers for both patients and providers, and for logging certain metrics.

  • Strengths: Awell is versatile, user-friendly, boasts of excellent customer support, and is considered cost-effective.

  • Weaknesses: Product weaknesses include limited out-of-the-box integrations that require custom webhook handlers for certain functions, and there are occasional bugs being ironed out. However, Awell’s integrations seem to be improving over time.

  • Overall Judgment: Despite its minor faults, Awell is deemed a satisfactory and cost-effective solution beneficial to a smaller startup with budget constraints.

Dosespot Transcript
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3.5/5
16 min readReviewed on: 09/21/2023
Reviewer
Title: Product Lead
Organization Type: Virtual-First Provider
Specialty: Women's Health
Summary
  • Product Usage: The reviewer uses DoseSpot, specifically the Jumpstart version, primarily for prescribing medications to members during virtual visits and aims to expand its usage to fetch members year-to-date plan information.

  • Strengths: DoseSpots documentation and developer experience have been praised as above average in the health tech industry, with a straightforward setup process and RESTful API, making it easier than usual to integrate.

  • Weaknesses: Limitations exist within DoseSpots portal, specifically related to providers ability to update patient information or transfer patient management to another provider without initial patient involvement.

  • Overall Judgment: The platform stands out among similar products not only for its core functionality of enabling prescriptions, but also for its excellent service and account management, and its generally comprehensive and easily navigable technical documentation.

Canvas Transcript
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3/5
9 min readReviewed on: 09/20/2023
Reviewer
Title: Revenue Cycle Manager
Organization Type: Virtual-First Provider
Specialty: Cardiology
Summary
  • Product Usage: Canvas is primarily used for managing patients’ clinical charts, creating claims, and dealing with patients’ claims and profiles.

  • Strengths: Canvas offers more visibility and a clearer workflow when dealing with patients’ claims and profiles compared to previous product.

  • Weaknesses: Canvas has some issues with system setup, such as wrong population of multiple locations in script ordering and missing data fields when using the claim edit feature. However, these issues are believed to be due to user error and not Canvas itself.

  • Overall Judgment: Overall, the product is praised for its ease of use and customization options, with a recommendation from the review to take full advantage of its capabilities.

Other Products Considered

Canvas Transcript
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5/5
21 min readReviewed on: 09/18/2023
Reviewer
Title: Chief Technology Officer
Organization Type: Specialty Practice
Specialty: Nephrology
Summary
  • Product Usage: Canvas is used for charting, patient management, claims tracking, scheduling and sending reminders and integrates with telehealth through Doxy.me for video appointments.

  • Strengths: Canvas offers real-time access to data, flexible configurations, protocols for tracking patient needs, and a robust FHIR API which allows extensive customization and integration capabilities.

  • Weaknesses: Areas for improvement include high user interface sophistication, limited revenue cycle management functionality, and a more structured approach to tasking.

  • Overall Judgment: Canvas, described as the Salesforce of EMRs, is highly appreciated for its emphasis on allowing users to build their features and regular performance improvements, despite a few bug encounters.

Salesforce (Health Cloud) Transcript
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4/5
28 min readReviewed on: 09/18/2023
Reviewer
Title: Head of Technology
Summary
  • Product Usage: Salesforce Health Cloud is used to provide a care management platform intended to support various user types (network development, health coach, account executive), integrate workflows and enable shared data models.

  • Strengths: The platforms primary strengths are its high customization potential and extended application ecosystem, allowing users to build around or expand upon standard Salesforce objects.

  • Weaknesses: Theres a risk of building oneself into a corner through over-customization, and theres a challenge of potentially running out of custom objects, space, or hitting API limits if one hasnt had prior experience with Salesforce.f.

  • Overall Judgment: The decision to use Salesforce Health Cloud is deemed to be correct; its flexibility has allowed the client to build a robust care management and sales management platform.

Athenahealth Transcript
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4.5/5
15 min readReviewed on: 09/15/2023
Reviewer
Title: Director of Operations
Organization Type: Commercial Health Plan
Summary
  • Product Usage: The medical group uses athenahealths Revenue Cycle Management (RCM) tool for billing CPT codes, claim review, and claim submissions.

  • Strengths: athenahealth is a well-known platform with an automated claims processing system, compliance updates, easy usability, and integrated EMR.

  • Weaknesses: It is not customizable to complex billing nuances, not ideal for concierge practices or non-CMS billing guidelines followers, and it is relatively costly.

  • Overall Judgment: The medical group is satisfied with its decision to retain athenahealth due to its familiarity, CMS compliance and integrations, despite its high cost and inflexibility to complex billing routines.

Other Products Considered

Canvas Transcript
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3.5/5
17 min readReviewed on: 09/14/2023
Reviewer
Title: Product Manager
Organization Type: Virtual-First Provider
Specialty: Neurology
Summary
  • Product Usage: Canvas is primarily used by the customers care coordination team, social workers, and nurses, as well as insurance navigation staff and genetic counselors for structured and unstructured documentation.

  • Strengths: Canvass strengths lie in its customization and flexibility, Canvas’s attentive responses to customer feedback, and impressive ongoing efforts to improve features and customer experience.

  • Weaknesses: Despite its strengths, Canvas has some limitations, such as its handling of reporting features, integration with Claim.MD, a not fully-featured scheduling and messaging platform, and a manual provider directory feature.

  • Overall Judgment: Overall, Canvas has been a good choice for the company, providing valuable features and demonstrating strong product growth over time.

Tellescope Transcript
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4/5
19 min readReviewed on: 09/14/2023
Reviewer
Title: Founder
Organization Type: Virtual-First Provider
Specialty: Behavioral Health
Summary
  • Product Usage: Tellescope is used as a main scheduling tool that offers the flexibility of implementing scheduling constraints, secure chat features, and potential addition of video conferencing and customized patient journeys.

  • Strengths: Tellescope offers a secure and HIPAA-compliant platform with flexibility, clear documentation, good support from co-founders, and fast customization of solutions based on specific client requirements.

  • Weaknesses: The products provider setting for availability is non-intuitive and the calendar integration is challenging for providers who want to link a non-HIPAA-compliant external calendar. Occasional minor bugs are encountered.

  • Overall Judgment: Despite minor bugs and the need for additional training for providers, the decision to choose Tellescope is validated by its cost-effectiveness, specific healthcare focus, strong support, and HIPAA compliance.

GetLabs Transcript
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5/5
25 min readReviewed on: 09/01/2023
Reviewer
Title: Product Lead
Organization Type: Virtual-First Provider
Specialty: Primary Care, Metabolic Health, Behavioral Health
Summary
  • Product Usage: Getlabs is primarily used by the company for home phlebotomy services, with an additional focus on improving laboratory test completion rates and enhancing patient convenience.

  • Strengths: Getlabs offers reasonable pricing, satisfactory geographic coverage, a consistently expanding service range, good collaboration and responsiveness, and employs W2 staff.

  • Weaknesses: Getlabs has limited coverage in rural areas, has shown weak interoperability and integration knowledge, and their white-label product is not fully customizable.

  • Overall Judgment: Despite mentioned weaknesses, the company is pleased with Getlabs’ services and believes it to be a strong player in the home phlebotomy market, owing to its focus on expansion and patient-oriented services.

CareAlign Transcript
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3.5/5
11 min readReviewed on: 08/30/2023
Reviewer
Title: Student Doctor
Organization Type: Hospitals / Health System
Summary
  • Product Usage: CareAlign is used primarily for tracking patient tasks and managing patient care on the inpatient side, acting as a visualization layer on top of Epic.

  • Strengths: CareAlign excels at task management and the aggregation of patient data, providing succinct patient summaries and enabling effective task coordination within a healthcare team.

  • Weaknesses: However, the platform lacks a proper differentiation between user roles and does not have a revision history feature, making task management potentially confusing without clear team alignment.

  • Overall Judgment: Despite a few minor drawbacks, CareAlign is deemed a helpful tool for inpatient care management that significantly improves efficiency and is generally preferred over the existing alternatives.

Other Products Considered

Canvas Transcript
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3/5
21 min readReviewed on: 08/28/2023
Reviewer
Title: Head of Product
Organization Type: Primary Care Clinic
Summary
  • Product Usage: This reviewer uses Canvas for managing detailed documentation and maintaining clinical records for patients in a virtual specialty clinic.

  • Strengths: Canvass simplicity, efficient clinical notes, and modern UI are highlighted strengths of the product.

  • Weaknesses: The reviewer pointed out the limited and unreliable API functionality and the products presumption of a standard clinical model as weaknesses.

  • Overall Judgment: Despite its limitations, the reviewer believes that Canvas may be a suitable tool for organizations with basic clinical documentation needs.

Welkin Health Transcript
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3.5/5
13 min readReviewed on: 08/24/2023
Reviewer
Title: Product Manager
Organization Type: Virtual-First Provider
Specialty: Behavioral Health
Summary
  • Product Usage: Welkin is primarily used for clinical operations and to create complex care plans, as well as e-prescribing.

  • Strengths: Rapid adoption among clinicians and a high level of configurability are notable strengths of Welkin.

  • Weaknesses: The inflexible scheduling and messaging issues, oversold integrations, and lackluster onboarding process are notable weaknesses of Welkin.

  • Overall Judgment: While Welkin has been useful and reliable overall, there are areas for improvement and the reviewer mentions considering another EHR system that might have been a better match.

Other Products Considered

Tray.io Transcript
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4.5/5
27 min readReviewed on: 08/22/2023
Reviewer
Title: Product Consultant
Organization Type: Virtual-First Provider
Specialty: Metabolic Health, Cardiology
Summary
  • Product Usage: The reviewer used Tray.io primarily for automation of various functions, including importing leads into a CRM system, sending daily reminders and alerts to patients, managing events from different parts of the organization, and tracking data for analytics.

  • Strengths: Tray.io is incredibly flexible, reliable and adjustable to different scales of operation. It has excellent error handling and debugging capabilities, and allows ease of replay for failed tasks. Trays delivery is precise and as configured.

  • Weaknesses: Tray.ios user interface is sometimes unresponsive. Despite a large number of default connectors, the platform sometimes lacks specific functionalities and up-to-date built-in integrations. It can also hit API limits, causing issues, especially with Google Sheets and event-based triggers.

  • Overall Judgment: Tray.io is highly recommended for tech-enabled early-stage companies needing a solution for time-consuming manual processes. Even though initially expensive, Tray.io pays for itself in terms of time saving within a few months. However, users need to navigate some complexities and complications, particularly relating to APIs.

Other Products Considered

Wheel Transcript
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4.5/5
20 min readReviewed on: 08/17/2023
Reviewer
Title: Head of Product
Organization Type: Virtual-First Provider
Specialty: Women's Health
Summary
  • Product Usage: The reviewers company has been using Wheel to provide outsourced telemedicine services to their customers.

  • Strengths: Wheels strengths include their ability to address unexpected issues effectively, their sales teams expertise and speed of innovation, and their passion for the project at hand.

  • Weaknesses: Implementation times can be long due to large numbers of clients and occasionally, providers have made mistakes in prescriptions or missed SLAs. The Electronical Medical Records (EMR) provided by Wheel lacks flexibility for personalization.

  • Overall Judgment: The reviewer has affirmed that choosing Wheel was the right decision, praising their strong collaboration and flexibility, while expressing a desire for more customization options in the future.

Other Products Considered

Healthie Transcript
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4/5
18 min readReviewed on: 08/10/2023
Reviewer
Title: Co-founder
Organization Type: Virtual-First Provider
Specialty: Geriatric Care, Neurology
Summary
  • Product Usage: Healthie is mainly used as an EMR and practice management solution, including appointments scheduling, patient engagement, prescriptions ordering, and, previously, billing.

  • Strengths: Healthie is user-friendly, embeddable into the website, excels in multi-zone scheduling, and offers a flexible API for additional functionalities.

  • Weaknesses: Healthie falls short on automating certain tasks, has occasional billing issues, a limited task management tool, and requires patients to log into the app for video consultations.

  • Overall Judgment: Despite some shortcomings, Healthie is considered a valuable tool for its user-friendly interface, strong scheduling functionality, and overall practicality for a telehealth physician group. The company plans to continue its usage in foreseeable future.

Other Products Considered

Welkin Health Transcript
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3.5/5
26 min readReviewed on: 08/07/2023
Reviewer
Title: Senior Program Manager
Organization Type: Specialty Practice
Specialty: Metabolic Health
Summary
  • Product Usage: Welkin is used as an Electronic Health Record (EHR) system by the company, with features serving as a Customer Relationship Management (CRM) system. It is used for connecting with patients, clinical note-taking and review, workflow automation and tracking patient progress over time.

  • Strengths: The system offers a customizable interface and focuses on tracking long-term patient progress. It has integrated features like DocuSign and DrFirst, and allows data extraction and management for improving clinical operations.

  • Weaknesses: There are limitations on editing finalized notes, the calendar doesnt show providers working hours or days off, and external care coordination is somewhat hampered due to a lack of support for fax. The APIs have certain limitations and the system doesnt support bi-directional data flow with other platforms.

  • Overall Judgment: Welkins services have been largely positive, allowing effective patient management and providing a level of customization not common in typical EHRs. While there are certain limitations, the system is overall deemed reliable for the next couple of years, contingent on how it evolves and expands its features.

Other Products Considered

Healthie Transcript
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3/5
17 min readReviewed on: 07/26/2023
Reviewer
Title: Head of Product
Organization Type: Virtual-First Provider
Specialty: Metabolic Health, Cardiology
Summary
  • Product Usage: Healthie is used for telemedicine consultations, patient intake forms, scheduling, managing appointments, chart notes, task management and storing lab results.

  • Strengths: Healthie is cost-effective, user-friendly, has useful patient-related features, and the team is open to discussing changes.

  • Weaknesses: The platform is buggy, has poor role-based access control, lacks proper two-way sync with Dosespot and Change Healthcare for labs, and the clinician experience is not optimal.

  • Overall Judgment: Healthie is an effective tool for handling non-clinical workflow management but falls short in delivering a seamless and functional provider experience, making it less ideal for scaling operations.

Canvas Transcript
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2/5
28 min readReviewed on: 07/24/2023
Reviewer
Title: SVP Product
Organization Type: Community Health Center
Specialty: Behavioral Health
Summary
  • Product Usage: The product, Canvas, was used as an Electronic Health Record (EHR) and a care management system for non-clinicians and nurse practitioners in a tech-enabled service provider for chronic care management.

  • Strengths: The product was easy to customize, quick and collaborative to implement, and priced competitively.

  • Weaknesses: The product experienced frequent performance issues, had limited capabilities, lacked robust APIs, and struggled with scheduling and patient data segregation.

  • Overall Judgment: Despite the ease of initial setup and customization, the persistent technical issues and a lack of certain crucial functionality led to platform migration.

Tellescope Transcript
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4/5
26 min readReviewed on: 07/19/2023
Reviewer
Title: VP of Product
Organization Type: Specialty Practice
Specialty: Orthopedics
Summary
  • Product Usage: Tellescope provides a comprehensive care management system suitable for highly interactive patient care with multimodal communication options like SMS, phone, and email.

  • Strengths: Tellescope quickly and effectively implements new features, offers strong capability in reporting, patient communication, team communication, forms and ticketing, and features a good API that integrates well with other systems.

  • Weaknesses: The user interface requires improvement and tends to lag in customizing for specific brand alignment. The platform could benefit from improvements in automations and batch processes, along with better rendering for content management.

  • Overall Judgment: Tellescope effectively fills a niche in the digital health care management market with a well-designed and user-friendly service that adapts well to changing user needs. The product offers latitude for growth, with robust functionality and customization options.

Athenahealth Transcript
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2/5
24 min readReviewed on: 07/14/2023
Reviewer
Title: Head of Product
Organization Type: Virtual-First Provider
Specialty: Women's Health
Summary
  • Product Usage: The product is being used as a source of clinical truth for patients, documenting meaningful patient care delivered, chat encounters, and submitting $0 claims for compliance purposes in value-based contracts.

  • Strengths: Athenahealths strengths include its extensive features, built-in Revenue Cycle Management support, and certain specialty-specific capabilities.

  • Weaknesses: The main weaknesses of Athenahealth are poor API performance, lack of prompt support for clients on lower-priced plans, and the cumbersome and time-consuming solution validation process.

  • Overall Judgment: The user experiences frustration with Athenahealths service model, but acknowledges that some trade-offs may become worthwhile once billing through Athenahealth begins in earnest.

Other Products Considered

Athenahealth Transcript
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3/5
22 min readReviewed on: 07/14/2023
Reviewer
Title: CTO
Organization Type: Primary Care Clinic
Specialty: Primary Care
Summary
  • Product Usage: The company has incorporated Athena for over a year as an integrated EMR and RCM solution that eliminates the need for multiple vendors and is popular within independent primary care practices.

  • Strengths: Athena is a comprehensive system whose clinical inbox structure is effective, offers an adequate API capability, and nightly backend data syncing via Snowflake.

  • Weaknesses: Athenas data migration process and its API documentation are weak points, alongside a lack of real-time event notifications on patient chart changes, and the system requires creating duplicate user accounts for clinicians working across departments.

  • Overall Judgment: Athena is fairly satisfactory but not exceptional, with challenges linked to building on top of it and getting approvals for API use, and would likely be used for existing clinics but might be replaced with a more manageable product for expansion into new areas.

Other Products Considered

Athenahealth Transcript
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3/5
21 min readReviewed on: 07/12/2023
Reviewer
Title: Senior Product Manager
Organization Type: Specialty Practice
Specialty: Women's Health
Summary
  • Product Usage: The user leveraged Athena for various operations excluding patient scheduling (handled by Phreesia) and patient care management tasks (handled by ActiveCampaign).

  • Strengths: Athena offered an excellent sandbox environment for testing and its user interface was considered more intuitive compared to competitors like Epic.

  • Weaknesses: The user found it challenging to work with Athenas APIs due to incomplete documentation, and getting support with these issues was difficult.

  • Overall Judgment: While Athena was suitable for the companys needs as a brick-and-mortar practice, the user questions the additional value gained from building custom apps on top of it.

Elation Transcript
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4/5
27 min readReviewed on: 07/12/2023
Reviewer
Title: SVP of Product and Engineering, Director of Operations
Organization Type: Virtual-First Provider
Specialty: Women's Health
Summary
  • Product Usage: The company uses Elation for comprehensive electronic medical record management, including patient intake, appointment scheduling, clinical information recording, lab orders and results, medication orders, specialist referrals, and billing.

  • Strengths: Elation is user-friendly, similar in format to traditional EMRs making it easy to learn, has good account management support, and has robust APIs which have generally been reliable and comprehensively cover the companys needs.

  • Weaknesses: Elations intake forms lack flexibility, their format feels dated, and customization options are lacking; partial lab results access has been challenging and not initially covered by the API; structured data storage and UI customization could be improved; and dietician workflows dont fit well within the systems structure.

  • Overall Judgment: Despite some weaknesses, Elation was hailed as a sound decision by the company two years after its implementation; this is owing to its user-friendly design, similarities to traditional EMRs, reliable APIs, and helpful support team which overall has contributed to meeting the companys needs effectively.

Medplum Transcript
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5/5
12 min readReviewed on: 07/10/2023
Reviewer
Title: Head of Product
Organization Type: Specialty Practice
Specialty: Cardiology
Summary
  • Product Usage: The user is using Medplum for robust data centralization of heart disease patients, with Medplum hosting their data and supporting security and performance measures.

  • Strengths: Medplums open-source technology, alignment with HL7 FHIR standards, comprehensive documentation, scalable platform, HIPAA and SOC2 compliance, flexibility of access control lists, and the ability to import synthetic data for testing have been highlighted as strong attributes.

  • Weaknesses: The front-end tool has limitations, and there were challenges with discrepancies between different FHIR standards and versions supported by Medplum.

  • Overall Judgment: Even though some discrepancies and challenges were encountered, the user is satisfied with Medplums robust data handling, comprehensive documentation, security protocols, and scalable platform.

Other Products Considered

Elation Transcript
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4/5
16 min readReviewed on: 07/10/2023
Reviewer
Title: Chief Product Officer
Organization Type: Virtual-First Provider
Specialty: Fertility Care
Summary
  • Product Usage: Elation is used primarily as a clinician-focused application for clinical documentation, lab-ordering interfaces, and billing processes.

  • Strengths: The product is appreciated for its comprehensive and robust API structure, enabling ease of integration with other vendors and systems, as well as its basic clinical workflow proficiency.

  • Weaknesses: The products scheduling functionality has been criticized for being a closed system that lacks flexibility, causing major frustrations in data transition; moreover, the depth of its integrations with other products tends to vary unpredictably.

  • Overall Judgment: Despite certain drawbacks in scheduling functionality, the product is generally valued for making the clinicians experience seamless and satisfactory, and its potential for continued use is rated high (greater than 80%) due to its extensible features and reasonable pricing.

Elation Transcript
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4/5
30 min readReviewed on: 07/06/2023
Reviewer
Title: Director of Product Management
Summary
  • Product Usage: The product, Elation, was utilized in facilitating clinical visits, practice management, and clinical documentation by the nursing, medical assistant, and physicians teams in a virtual primary care company.

  • Strengths: The product shines due to its simplicity, easy-to-use user interface, commendable care-first approach, minimal upfront investment, and quick deployment.

  • Weaknesses: Elation tends towards less-structured documentation practices, a billing module that didn’t work for the reviewer, and somewhat confusing team messaging mechanisms.

  • Overall Judgment: Despite its weaknesses, Elation proved to be a suitable choice for the virtual care company, enabling rapid deployment, smooth operation, and enjoying broad clinician acceptance. However, it was later phased out to standardize EHRs across the entire company.

Elation Transcript
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4/5
21 min readReviewed on: 07/06/2023
Reviewer
Title: Product Manager
Organization Type: Specialty Practice, Care Navigation
Specialty: Oncology
Summary
  • Product Usage: Elation is used by the providers for patient care tasks such as pre-charting, charting, prescribing, referrals, and sign-offs, while the administrative team uses it for tasks like exporting documentation, handling referrals, and managing cancellations.

  • Strengths: The product excels in its API integration capabilities, allowing for seamless data synchronization between the companys internal platform and Elation; it also offers strong support and a detailed onboarding process.

  • Weaknesses: Shortcomings of Elation include its less intuitive scheduling feature, lack of effective task management, and its bare-bones reporting capabilities.

  • Overall Judgment: Despite some areas of improvement, Elation has been beneficial with its HIE integration, e-prescribing feature, and referral workflow being highlights, making the likelihood of continued usage high.

Apero Transcript
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5/5
12 min readReviewed on: 07/06/2023
Reviewer
Title: Operations
Organization Type: Diagnostic Center
Summary
  • Product Usage: Apero was primarily used to power all backend aspects of our Revenue Cycle Management (RCM) process, from claim submission to reporting.

  • Strengths: Apero excels in offering granular tracking and reporting on each individual claim throughout the RCM lifecycle.

  • Weaknesses: While offering a robust solution, Apero could further improve its product by adding higher-level summary features or more visually appealing information displays.

  • Overall Judgment: The company was satisfied with Apero due to its tech-forward approach, responsive customer service, and strategic partnership attitude.

Other Products Considered

DrChrono Transcript
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3/5
34 min readReviewed on: 06/29/2023
Reviewer
Title: Director of Product
Organization Type: Ambulatory Surgery Center
Specialty: Orthopedics
Summary
  • Product Usage: The user utilizes the product as an EHR and RCM system for managing patient care in an orthopedic clinic, from administrative tasks like scheduling to clinical activities like charting.

  • Strengths: The products simplicity and cost-effectiveness are its main strengths, as well as its robust APIs and webhooks, which allow the user to build upon it effectively.

  • Weaknesses: Its major shortcomings are its poor customer support and its inability to efficiently cater to large practices, particularly in areas like billing and task management. Furthermore, there are regular issues with the integrations provided in DrChronos marketplace.

  • Overall Judgment: Although the product has served the users practice well in the short term due to its simplicity and cost-effectiveness, the user expects to switch to a different system in the longer term due to the products limited support for larger practices and lack of effective customer service.

Healthie Transcript
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4/5
24 min readReviewed on: 06/27/2023
Reviewer
Title: Co-Founder
Organization Type: Virtual-First Provider
Specialty: Chronic Care, Behavioral Health
Summary
  • Product Usage: Healthie is used by providers for patient treatment and charting, by patient coordinators for scheduling and following up with patients, and by the tech team for developing a client-facing app.

  • Strengths: Healthie enables seamless communication between providers and patients, facilitates group-based experiences, and is described as stable and reliable.

  • Weaknesses: Healthie lacks CRM functionality and has shortcomings in client-facing functionality and form-building.

  • Overall Judgment: Though there is room for improvement, particularly in client reporting, Healthie is deemed a solid solution that effectively unifies a variety of functions that the organization will continue to use.

Medplum Transcript
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4/5
35 min readReviewed on: 06/27/2023
Reviewer
Title: Principal Consultant
Summary
  • Product Usage: Medplum is an open source headless EHR, based on FHIR and is used by AlleyCorp Nord to assist early-stage startups in creating their initial products.

  • Strengths: Medplums transparent architecture technology approach, open source nature, and easy access to knowledgeable staff are its main strengths. It also extends FHIR to provide a unique authentication and authorization model at a very reasonable timeframe.

  • Weaknesses: Medplum is not yet a mature product and users might encounter unwanted behaviors or bugs. The FHIR specification is also not fully implemented in Medplum, particularly in the search model. The Medplum app, an admin panel, is too technical and limited so its not suitable for direct use by internal operations teams or clinicians.

  • Overall Judgment: Despite these limitations, the reviewer recommends using Medplum due to its overall modern, open-source approach, knowledgeable staff, and sensible architecture choice.

Healthie Transcript
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4.5/5
25 min readReviewed on: 06/22/2023
Reviewer
Title: Head of Product
Organization Type: Virtual-First Provider
Specialty: Chronic Care
Summary
  • Product Usage: Both patients and providers use Healthie, with patients handling messaging, care plans, and scheduling and providers dealing with scheduling, billing, and setting up care plans and programs.

  • Strengths: Healthies interface is intuitive for both patients and providers, allowing easy navigation and seamless scheduling, and the personalization feature enables the creation of specific educational programs, care plans, and goals for patients.

  • Weaknesses: The customization of preset default settings in Healthie is somewhat limited, sometimes requiring requests for adjustments, and flexible reporting options are restricted.

  • Overall Judgment: Despite limitations in customization and reporting, Healthie is favored for its intuitive navigation, seamless scheduling, and capability for care plan customization. It has proven to be a reliable infrastructure for clinical operations and the likelihood of continuing to use it remains high.

Other Products Considered

Athenahealth Transcript
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4/5
40 min readReviewed on: 06/21/2023
Reviewer
Title: Directory of Product
Organization Type: Specialty Practice
Specialty: Pulmonology
Summary
  • Product Usage: Athenas EHR is being utilized by the medical assistants in the clinic to manage tasks such as checking patients in/out, scheduling appointments, uploading and pulling reports among others. The providers mainly use it to document patient visits and approve orders.

  • Strengths: Athena has a robust API, allowing system manipulations without touching the user interface, and it includes an integrated eFax system that manages the sorting and assignment of faxed documents.

  • Weaknesses: There is an excessive number of clicks required for charting and templates provided are not efficient as they are. The user interface for certain features also seems outdated.

  • Overall Judgment: Despite certain drawbacks, Athenas EHR would likely still be in use in two years barring any major issues like price increases, large networks moving away from it, or the shutdown of core features. A significant improvement in other EHRs could also lead to a switch.

Healthie Transcript
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3.5/5
47 min readReviewed on: 06/20/2023
Reviewer
Title: Head of Product
Organization Type: Virtual-First Provider
Specialty: Pulmonology
Summary
  • Product Usage: This respiratory care management company uses Healthie for their coaching interface, continuity tracking, and connectivity to their mobile apps.

  • Strengths: Healthies flexibility and willingness to integrate with other platforms such as Zus and Awell were highlighted. Its ability to provide an out-of-the-box clinician interface was commended. They also praised the systems continuous improvements in developer support and documentation.

  • Weaknesses: Some challenges were noted with Healthies interface regarding the amount of clicks required for common actions, practice management and reporting, and lack of ease in transferring data from staging to production. Healthies inability to automate the summarizing of patient information was also seen as a drawback.

  • Overall Judgement: Despite some issues regarding report generation and practice management, Healthie was largely viewed as a robust and versatile platform that contributes significantly to the companys operations.